Simply horrible experience dealing with this bank. All their call centres are based in India where the reps don't understand your situation and keep asking things and documents which are not even valid in UK. They are inconsiderate and unhelpful, i am in desperate need of funds and can't avail my own money kept in this... read full comment
November 2023
When I opened my account I used the Harrow branch and it took three visits to get to see someone.Today I visited the Southall branch and received 5 star service from Girish, who was totally amazing. Everything was completed and he was efficient and patient.Thanks very much.
October 2023
ICICI Bank in Southall was very helpful in helping me to retrieve my money from NRO account in India. Laxmi especially very helpful in filling all the forms and advising us about the whole process and calling me after the process had completed. I am very pleased with the service Laxmi provided us. Thank you very much to... read full comment