February 2024 by Sim Sim
You are actually taking the MICK! We have established that your postman refuse to deliver anything bigger than a Xmas card, they do not like touching door bells or like knocking on a door! Then to make matters worse you give people a 2 hour slot in the morning to collect their post! And people who work have to use their Saturday mornings collecting post that should have been delivered the Saturday before! Just send the post to Croydon and shut down this place!!
February 2024 by Ncm36616 Hotmail
Quality staff and service
January 2024 by Christine Ryland
Very helpful person, I went to see what needed £5 payment on, no postage on a Christmas card, I decided to leave it. I can't understand how Royal Mail can justify these charges when they have trouble with delivery of normal mail. If your normal postie is off they often don't have anyone to cover.
January 2024 by Roger Perez
Good customer service!
January 2024 by George Koutsoudopoulos
It's a shame that the opening hours have been cut to a huge extent. I use it all the time to post parcels for my online business and I can't fault the staff who have to put up with horrible treatment by some customers. But Royal Mail has to reconsider the opening hours, surely that's a miniscule saving on staff costs that impacts hugely accessibility of the service.
January 2024 by Awosanya Zainab
The delay time was high. Long line
December 2023 by Dadre-Ann Duncan
Every other delivery services manage to get inside my building and deliver my package but Royal mail can never deliver my items. That?s two days of missed delivery. I ask for it to be resolved to my local post office and the tracking says it will be delivered there on Thursday the 7th. It?s now Saturday the 09th and my package is not here and the tracking says it will be delivered on Thursday the 7th. I called and I get a number stating that that have escalated the issue and still nothing. No package, no updates. I called back and the gentle man said I must be patient if it?s not delivered today it will be delivered on Monday to my home. I told him I won?t be home that?s why I asked for it to be posted to the post office two days ago. He says I can do the same thing again. I paid for next day shipping and 6 days later my package is not in my hands. I wish they would change their name. It?s a disgrace. If I?m ordering anything and see Royal Mail on the list of companies they use, I?m cancelling.
October 2023 by NBA
No this delivery office is a joke ! You?re not fit for purpose , imagine it?s been 3 weeks since the postman came in my road some of us are expecting important letters that have been dispatched! Secondly the post man doesn?t deliver to your address he leaves the post at the communal entrance when letters clearly state what flat it?s intended for ! Going to seek legal advice & if your the manager you need to GO ! You?ve got a job but I highly doubt it you do your job !
October 2023 by MM HHH
No this delivery office is a joke ! You?re not fit for purpose , imagine it?s been 3 weeks since the postman came in my road some of us are expecting important letters that have been dispatched! Secondly the post man doesn?t deliver to your address he leaves the post at the communal entrance when letters clearly state what flat it?s intended for ! Going to seek legal advice & if your the manager you need to GO ! You?ve got a job but I highly doubt it you do your job !
September 2023 by Igor Chmielewski
HiMy package should be with me yesterday but I wasn?t here when postman came and he left info about he gona delivered tomorrow. Im at work so how his gona delivered when situation will be the same and I cant go to the post office becouse you working only 2h a day ?????are you people think little bit ?
September 2023 by Matthew Trueman
Times need to be updated on here.Looks like it shuts at 1200 midday on a Saturday
August 2023 by Mara Valente
I went at 19:28 on a Wednesday when it says open til 20:00 and it?s all closed and shut down! How?
August 2023 by Meg Pet
I?ve come to collect a package and the post office seems to be closed, even when on the Google maps shows as open. I?ve checked the opening times online yesterday and today and it shows the place is open until 8pm today. So please explain why is it closed? Also the reason I?ve come to collect in the first place is because the delivery person never rings the door bell. I was home 2 days waiting for the package and nobody rang the bell. Just to see that they posted the ?missed you ? paper in my letter box. When I was at home!!! Seriously
August 2023 by wafa othman
This morning I received my parcel for the second time and the same person he can?t come up for second floor he threw my parcel to me !! Very diss respectful way
July 2023 by Jasmilla Luximon
This is the first time I have been there and the gentleman working there provided great customer service. I was so pleased. Excellent customer service is very rare these days . Thank you to the gentleman who took care of my parcel and advised me. He sorted my situation. Grateful for this experience.
