February 2024 by Debbie Lamb
We had a very helpful young man Ali, he explained the beds and mattresses and let us try different ones to compare. I've only given four stars as the goods aren't planned for delivery till March. If that goes well it would be a five
February 2024 by H Ahmad
Warning: Bensons' Disappointing Products and Deceptive Practices.My experience with Bensons has been exceptionally disappointing, both in terms of their product and customer service.I purchased the 'Clima Control Latex Extra Firm' mattress, and within a month, it began sinking in one spot. Despite reaching out to the Romford Branch for assistance, their advice was to wait, prolonging the issue.Despite submitting requested photos, the customer service remained unhelpful and attempted to discourage me. After approximately three months of struggle, they reluctantly dispatched an independent technician, whose report favored my case. However, Bensons persisted in resistance, initiating further investigations.After enduring additional weeks of frustration, they finally agreed to replace the mattress. Unfortunately, the replacement exhibited the same flaw within a month.Furthermore, Bensons' sales agents falsely claim their mattress is '100% latex,' when in reality, it's around 10% latex, with the majority being poor-quality foam.The promised firmness lasts just a month, and despite establishing a manufacturer fault, customer service adamantly refuses refunds. Post-sale support is nonexistent, and securing a replacement demands disproving their unfounded excuses.Enduring this exhausting process might result in a replacement after significant struggle.I feel compelled to caution others about Bensons' deceptive claims and poor-quality products. Unfortunately, I've lost hope for a refund or replacement, and pursuing a refund through the court is both tense and time-consuming. In conclusion, I advise against wasting thousands pounds with this company unless you're eager to experience frustration and disappointment.
September 2023 by Robert Adlington (M0BOB)
This store is located over two floors. A range of sofas are located on the ground floor and beds are on the first floor. They also sell a few wardrobes. The sales staff were friendly and helpful and they weren't pushy. The store was clean and tidy during my visit.
April 2023 by Shivangi Yadav
Great staff and reasonably priced products though some were not up to the quality but overall nice experience.
April 2023 by Charlotte G
Traveled here with the intention of buying a Hypnos 03 mattress, walked upstairs to a completely uninviting atmosphere with a group of employees sat down huddled in the middle of the store, talking loudly with each other and having banter, most on their phones not even looking up, some glancing at us but pretending we weren?t even there as we looked around. Clearly nobody had to desire to help us, so we wandered next door to Furniture Village to happily find they also sold Hypnos and were expertly assisted into making a purchase there. Glad our journey to Romford wasn?t wasted in the end ??
April 2023 by Paul Moon
Visited this retail park to look at sofa, etc. I recieved a parking ticket for staying over 2hrs. Never again.
February 2023 by Siva Kumar
Good place to buy beds. Comes with 5yr guarantee which is included in the price itself. It is not the case with many other companies. My only feedback to Benson's is to add more colours and styles to the beds.
October 2022 by Sunny Plaha
Bensons canceled 1st time, 2nd time only half stuff came, 3rd time again pillows outstanding, and guys could take up one of the large boxes and where not willing to open the box and take the stuff up. 4th time redelivered the same box and left it in my hallway on ground floor. I stripped the box down with my wife and simply took the parts upstairs and still there are pillows outstanding. Not bad Bensons from early 1st delivery was on July approximately 9th and now it?s 30th September 2022 and still can?t get it right. Never again Bensons. Thank you
August 2022 by Christian Allington
Friendly, helpful and efficient. I simply wouldn?t have received the same levels of service from an online supplier.
July 2022 by Mukund Pandey
Worst services DO NOT GO FOR THIS BRAND. I am waiting since april 2022 for my order and still no clue now finally last 15 days trying to connect with them to cancel my order and this is also not happening. I will never ever go to them in my entire life.
July 2022 by Dipan Patel
From the moment I made my order to the point it was delivered, the entire service was nothing short of horrendous.
June 2022 by Mandi Kaur
Had the most amazing service in store in December from the manager! Taught us so much about the mattresses and gave us our time to decide. Couldn't ask for a better experience. Delivery date was adjustable which really helps with moving to a new build.
June 2022 by Lady Ralph
Well if your looking for a bed I highly advise you to shop in another store ! I ordered a Tempur elite mattress! And divan bed! I Was not told before we placed the order that we are looking at 3 months ! Only once the finance went through ! Next was given a date any ways 6 weeks down the line a payment comes out from the finance comes out??? Even though we have not received the goods ??? Basically telephoned the shop someone in the Romford store told the finance company that the order was delivered and marked to ! Well that?s not all my order after 3 months was ment to be arriving this Thursday taken and disposed our old bed frame to receive a text to say your order is delayed and it?s not arriving on Thursday at 18:00pm when the offices then closed ! No phone call just a text !!! You can imagine our frustration at the way we have been treated ! Order was cancelled yesterday I now have to speak to the customer service team to make sure that the finance team have cancelled our order and try to obtain the payments back that they have taken !! Please avoid at all costs !! Bensons are the biggest headache and they never return your calls
June 2022 by Mike Lee
Helpful and friendly staff..Still aint got my bed delivered after 4 bloody months. Watchdog did a story on them. They not delivering when they say it be due. My delivery been cancelled twice now and then rearranged. My star rating is now dowm to one.. Useless
March 2022 by Sandy Madhvani
Jamie is the best?my 2nd visit and he looked after us so well?great service and a honest man?thank you Jamie regards Sandy Mad