March 2024 by Tatiana Dukynas
Thanks for your work! I had my eyesight checked and my glasses were professionally fitted. A year later, I again received a letter for re-examination. The staff is very friendly and helpful; they allowed me to take photographs and printed out the results of my examination. Thank you
March 2024 by F Hus
Worst customer service ever received from Specsavers from Nermina. If I could give a score of 0. I called as I had a query, she didn?t seem to want to help. I had to ask following up questions such as when can I expect a call back. If the lenses on my account are correct ones will she call me back so that I can purchase them? It was like getting water from a stone. I then called back as I seemed to have found info to answer my own query, I spoke to a lovely lady called Rebecca for me to then only to then hear The following comment being made in the background ?WHY IS SHE CALLING BACK?Im sorry! I could be calling back for a 100 of reasons! It?s none of your concern and you should not being making such comments knowing the customer can hear. The fact that comment was made at the made reception for other customers to hear is atrocious. I?m surprised to discover she is actually the practice manager! I have been told my complaint is being deal t internally but I find that hard to believe.
March 2024 by Sherman Reid
I recently paid a visit to this store with it being my local, and from the offset I was greeted with a friendly face. Throughout my time spent here, the service was extremely personal, friendly, conversational, helpful and really made me feel relaxed and at ease. This is a great place with some real quality staff. Many thanks to Rheanne on the front service desk, Liz who did my eye scan and provided some brilliant conversation, Amar the locum optometrist who was a gentleman, Raifah who helped me select my frames and John who went through the specifics with me. What a team! Keep up the good work guys.
March 2024 by BrownSugar Miller
My appointment today was very pleasant as I received excellent customer service from three ladies; Rheanna, Liz and Muz.I was greeted well by Rheanna who had a great presence with me, maintaining eye contact and a smile.Liz was brilliant in explaining the processes and making me feel comfortable at all times.Muz also has a very professional yet friendly manner.All three ladies were lovely and collectively made my visit today a great one.Well done and thank you all very much
March 2024 by Jacqueline Muir
Excellent professional service at this store.
March 2024 by Jackie Callaghan
Attentive, professional, friendly and knowledgeable staff. I wouldn't go anywhere else.
February 2024 by Ann Hoad
Very pleased with my latest visit to Specsavers. Very efficient and speedy in having an eye test and able to keep my present frames that I had bought years ago from them. Everything clearly explained, staff very polite one even exceptional. Nice to feel welcomed and looked after. Some shops should take note of customer service such as at Specsavers and apply it in their businesses.
February 2024 by Lee Brooks
I have been using my new glasses now for the past 3 weeks now and I am very happy with them and the whole process including the eye test. Thank you. Lee
February 2024 by Jason Smith
Overall happy, professional and polite ???
February 2024 by MJ Smith
I had an amazing experience at this optician in Streatham....I was attended to by a delightful assistant called "MUZ".. who helped me find the best glasses that suited my needs and also a considerable amount of money in the process. Muz, if you read this, you are an asset to the company. Well done "Specsavers." ?
February 2024 by Osadolor K Osagie
Always a pleasure coming to this store to update me glasses every two years.
February 2024 by L T
Professional and informative staff. Good optician and through eye test.The selection of glasses could be better and their promotions don't seem too well thought out. I wanted to buy 2 pairs but their promotion pushed toward buying 1. I still needed 2 so ended up buying elsewhere, sadly. Next time maybe.
February 2024 by Vieta shroff oliver
Excellent experience and good choice of specs and lenses in Specsavers Streatham. I felt specifically confident in Ms Shivani. She was very knowledgeable efficient and clear in her explanation and her cordial manner put me at ease instantly.
February 2024 by Anne Marie Rice
Very pleased with the service and professionalism off the staff at Streatham spec savers .
December 2023 by J Williams
I haven't received my glasses.I had a phone call a week after my test to tell me the glasses WEREN'T ready and they were sorry.I popped in a week later and they still weren't ready, I was told they would text me.I managed in between time to get the prescription sent over to Boots and for them to sort a pair out in a couple of days.Good job really.I'm still waiting to be told they're available for me to collect from specsavers as its 2 pairs I need.I'll be sticking with Boots from now on.