March 2024 by Mohebur Rahman
Always very friendly and helpful staff, quick and easy ?
March 2024 by Amber Lorreal
Very upset I came to return and man named Mat was very rude. Big attitude and help was awful. Very rude man
March 2024 by Jiraiya To4dx
I love the customer service at this location! Sherry, Tasnim and Katrina were such a pleasure to speak to!
February 2024 by Jacqueline Heeks
This store is upstairs. There are escalators and a lift. There is disabled parking once you have registered with sainsburys customer services.
November 2023 by Aaliyah K
Had an amazing experience in store last week when returning a faulty product. The store manager Carla and Tisha were especially helpful and kind. Their customer service was great and they were incredibly patient despite the store being quite busy. Thank you to these lovely staff members!!
November 2023 by Will Dowds
I had a bit of a mix up where I ordered something and then couldn?t collect it immediately so I had to cancel that and then order it in store. I then had multiple card related problems and Carla was amazing throughout - as good as customer service gets!
October 2023 by KGUK K
Bad service, cheap and inorganic products, plus with expensive price. In addition, across Sainsbury's bread slicers aren't becoming available to shoppers. This has made us switch to alternative suppliers. Time to reverse!
September 2023 by 199ww
For the second time in the last couple of months, I experienced appalling customer service at the Smart shop self-checkout . I had a problem with the Nectar app and sought help from a manager at the checkout area as he was nearest to me; he rudely gestured at me to consult another member of staff. I spoke to the staff member who could not answer my question comprehensively and I could see she did not really understand the question. I asked the same manager again, as I noted he was observing our discussion with the stafff member from afar, yet he could not be bothered to help. He was very rude to me and joined forces with the other staff member, both of them accusing me of blocking the way, which was not true. My query regarding the app was not answered. With much frustration and disappointment with the way I was treated, I left my trolley of selected groceries without making a purchase. I wonder why Sainsbury's would employ such a rude manager who has no concern for customers, and who sets such a bad example to junior staff? I will not be shopping at Sainsbury's Nine Elms again.
August 2023 by Una Coales
Love how they always have online items stocked and available for same day collection! Very conveniently located inside Sainsburys so parking is free for 3 hours.
August 2023 by Mo247s
The manager carla had a very strong attitude towards me and was probably the worst customer service I?ve ever had
August 2023 by Pauline M
This sainsburys use 2 be very good but totally gone 2 pot, shelves half empty veg goes off very quick, the last few times I was in there, the stuff i wanted wasent in stock, I asked @ the customer service & the nice woman said yes it is in stock go 2 the aisle & wait, which i did & no 1 came. so i won't going back there in a hurry.
July 2023 by Ivo Leal
Today I?ve visit the store. Must say the lady at counter was very friendly.Sorry I don?t know her name, but was really helpful with my order. Bless this team.
July 2023 by DayTrip563924
H My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked . The store is sainsbury Nine Elms
July 2023 by Nevzat Erdogan
Rude staff, they just don?t serve and greet you at all.Very poor and far beyond customer satisfaction
July 2023 by Florin Costache
this branch is a joke.Keep away!