March 2024 by Sarah Aylward
Good service. Cameron was very helpful.
March 2024 by Alison Smith
I went to buy some cards from the lovely selection in the shop. I was served by Cameron who was both very friendly and very efficient.
February 2024 by hazzalufc97
Been going in there for years. Genuinely some of the nicest staff you could come accross from a loyal customer in Harry :)
February 2024 by Mateo Mink
Worst post office ever. Never enough staff inside, so it looks like a queue for a music concert the way the line goes out of the store.
December 2023 by Maureen Duncan
Very polite staff, just not enough of them!!
December 2023 by Sophie Smith
A year after my first poor review of this post office, nothing has changed at all. It is still woefully understaffed (rarely are there 4 staff serving). The queue is right along the street. Why can?t this post office get its act together? Infuriating.
December 2023 by Nick Hughes
There's always a queue but so what? They recognise me, always are polite, gives me a rare chance to stare in to space and not think about work. Who knew watching other people post parcels could keep me interested on a lunchtime.Would be cool if I didn't have to queue for customs labels and they were maybe able to be picked up from the shop counter, I also have about 1,000 CDs to post next year so maybe I can just have a roll of stickers rather than waiting and writing them all out in there but hardly a major issue.Going to try and ship a heavy guitar tomorrow, hopefully I'm not hated for that :D
December 2023 by Becky Smith
Sunny was so helpful pleasant and made the experience in a busy post office a pleasure. The best customer service I?ve ever received at this branch
November 2023 by Karen Davies
The staff are lovely but the queues are almost always terrible, and not just at peak times as the management would have you believe. Not having enough staff to serve customers leads to bad experiences all round, tempers fray. Opening on Sunday is a good idea but it doesn?t seem to have made much difference to the queue. Not sure where else to go though someone here mentions a post office 5 mins drive away. When there are 3 staff serving you have a chance of getting away in 15 mins so check that out when you arrive. If there are only 2 you are in for the long haul.
November 2023 by martin H C
People seem nice but this is clueless organisation. Line out of the door and one team member has to stay on the stationary counter with nothing to do. Only 2 behind PO counter. What are they thinking? I won?t use them after today unless I hear they have reorganised.
November 2023 by Jai Singhrai
Terrible service. One employee started raging at a customer for no reason. One employee suggested to an elderly customer that "special delivery" was the cheapest option that they provide.....how rude to take advantage of eldery unsuspecting customers.
November 2023 by PJ K
Terrible experience with returning an EVRI parcel today. 2 people at the UOE counter across the door, a girl and her manager Jaryd chatting away. At the counter I say I have a return, instead of acknowledging me, he insists that the girl keep scanning his parcels instead of doing my return. His parcel kept retuning an error message. He insisted she put it the barcode number manually. He then grabs the machine off her and keeps trying himself. All this while I wait patiently. This gentleman, then takes the machine and walks away from the counter instead of, let?s see, serving waiting customers quickly or explain that they are having some kind of an issue, and that I return at a different time. The girl then starts serving the customer behind me in the queue who needed photos. I?m just standing there waiting to be served..Needless to say avoid wasting your time at Muswell Hill UOE, the staff here think they are above doing their job indicated by their sarcastic responses to previous bad reviews. You can almost always count on there being a long line out the door. Extremely inefficient branch with incompetent staff.
October 2023 by Matteo Beretta
Better to close the branch if you have not sufficient staff to guarantee a decent service. Been trying to post a parcel for the past 3 days and queue is unreasonable. Awful. By the way why would I need someone to weigh my parcel, take it from me and put it in a sack?!
October 2023 by Ghiz A.
I have been there 3 days ago.My intention was to send 2 parcels with vinted. Queue was long, only 2 people at the counter even if I could count more team members there. I queued for 35/40 minutes, when it was my turn the team member said that unfortunately he couldn?t not send my parcels as system error with QR codes of vinted. I couldn?t believe it! Speechless? don?t you think to advise your guests when they are queuing that this kind of operation is not possible (?)Also 2 people at the counters and other 2 people on the corner of the shop looks like they were only chitchatting. Instead of maybe helping as 35 people queued outside the shop.
October 2023 by E Sharpe
My father tried to send something to us via BFPO as we?re overseas with the armed forces. Not only did they not know what BFPO was but they messed with the address writing the destination country on it, so now the parcel has entered the domestic postal system and we have no idea when it will arrive. Please educate your staff on all of the services you provide, and if a customer is insisting something is wrong then a manager needs to get involved, don?t take it upon yourselves to override a valid BFPO address. I tried to raise this with customer services but no-one called me back (shock) and my father was charged 3 times as much as he should have been.*edit* thank you for trying to get in touch with me and for speaking to the staff, we had a much better experience today. Many thanks.