March 2024 by Maria Ciobanu
I had a really pleasant experience at vision express a few days ago. I went there to get my glasses repair. A really nice young lady named Roxy helped me. She was so friendly, professional and helpful. I will definitely come back . It seems a really nice store
March 2024 by Jazib Siddiqui
Had a worst on going experience with vision express Wimbledon. I have done my eye test and bought the Fram and order my prescription glasses on 23rd of Feb. I was told my glasses will be with me in 5-7 days. I called on 1st March to ask and i was told it will be 5 more days and i can collect on Tuesday. Upon calling Tuesday 5th march, i was told they are still not ready and they can?t find when they will be coming. It was placed on urgent order too. I have paid 220£ for it and can?t even get my glasses. Horrible customer experience and every time its a new story and no one knows what is going on. Frustrating experience will not recommend going to them
March 2024 by Adele Theron
No customer service skills. At least acknowledge customers when they walk into the shop.
February 2024 by apostol mihail
I recently had the pleasure of visiting Vision Express for some much-needed assistance with selecting new eyewear, and I must say, the experience was nothing short of wonderful, thanks to Roxy. From the moment I walked in, Roxy greeted me with a warm and welcoming smile, instantly making me feel at ease in what can often be an overwhelming process.Roxy's expertise in optics was immediately evident. She took the time to understand my needs, preferences, and lifestyle to recommend the best options for me. Her patience and attention to detail were remarkable as she walked me through various frames and lenses, explaining the benefits and features of each. It was clear that Roxy is not only passionate about her job but also deeply committed to ensuring customers make informed decisions.What truly set Roxy apart was her genuine care and personalized service. She went above and beyond to adjust and fit my selected eyewear perfectly, ensuring maximum comfort and visual clarity. Roxy's guidance was invaluable, and her recommendations were spot on, reflecting her vast knowledge and expertise in the field of optics.
January 2024 by Rebecca Maguire
Great service today in Wimbledon Vision Express. Tamara, Milan and Itan were able to sort out my broken glasses which seemed unfixable. Great vibes in the shop and super helpful
January 2024 by Hanna Mansur
1 of the worse branches in South London. AVOID AT ALL COST!!! Your appointments get cancelled on the day or you show up and get told your appointment is cancelled and you cannot be seen. And by luck if your appointment still in place you then have to wait over an hour to be actually seen. They are my local branch in Wimbledon but I will now happily travel elsewhere after soo many disappointing experiences
December 2023 by Matt Gordon
Booked a "free eye test" online, find out half way through that it's only when you take out a subscription. Then they tell me the tests they performed cost extra but no one had mentioned this to me until I'm presented with a £60 bill. Staff were nice and the test was fine but the company was purposely misleading and I left feeling robbed. Won't be going back, would not recommend it.
December 2023 by Shobhit Tandon
Samuel was extremely helpful, helped fix my broken glasses!
December 2023 by Kristy Hewitt
Thanks so much for your help in fixing both pairs of glasses after I managed to damage both pairs! Service was efficient, the the are very professional and there was no charge for the repairs. Special shout out to Ed for his help.
December 2023 by Ajit Abraham
Excellent service from Samuel. Arranged an immediate eye test. Samuel was also very helpful with the selection of both frames and very courteous, knowledgeable and efficient.
December 2023 by Asif Alee
It?s very bad experience I checked my eyesight Specsavers before, and they make me glasses, and they?re not correct, and they return it . Then I decide to book vision, Xpress eye check again and I show my old prescription and I said to her is not correct. That?s why I come here check my glasses everything is making new prescription. After one week I collect my glasses I am wearing glasses like one week same problem, start headache, I can?t drive . I want Back to refund my classes they say I will check again your eyesight and will not refund like this blah blah blah after two time I went there, and then the refund Wimbledon vision express, not recommended
November 2023 by Bonnie-Rae Alexis
I had a great experience in Vision Express today. All the staff are friendly and helpful, especially Samuel who helped me pick out glasses. He was so patient, knowledgeable and overall gave amazing customer service. Thank you so much I really appreciated all your help!
November 2023 by Tom Rose
I had an excellent experience with Vision Express recently, going in for an eye test and then having new lenses fitted. I'm not surprised how positive most of the reviews are. Customer service is clearly at a premium among staff. The shop was very busy on one of my visits - a reassuring sign - but the only staff member not with a customer immediately acknowledged my presence and attended to my needs. I dealt mainly with Roxana and she was first class: polite, friendly, clearly very competent and also patient as I fired Q after Q at her. I won't hesitate to go back there.
November 2023 by Nabeel Sheikh
Absolutely awful. Reglazed my frames with the highest specification lenses from these guys that cost close to £300. Within 6 months, the scratch proof coating had come off. Went back to them and they said there?s nothing they can do about it as it's not within their 100-day guarantee.This company used to be good but is now awful Hiked up prices - do yourself a favour and get lenses online - Vision Express will try and tell you online lenses will be low quality, but they are far better than the rubbish these guys sell!
October 2023 by M K
A great opticians with lovely staff who go above and beyond to help. They fixed my glasses even though I bought them from elsewhere and so now I?ll be switching over to them as a loyal customer! Very impressed.