March 2024 by Mumma Bear
I really struggled to just buy a pair of trainers. i hate this shop and will never go in there again. There was a customer service assistant talking to another customer, so I made eye contact for help and waited. Then he just went off into the stock room. He came out I procceded to try and get help. Once again he helped someone else and just shouted at me...all sizes are over there.... I went over to the counter and all the woman said was these are wrong sizes go back and get help!!. Omg just awful place.
February 2024 by Louisa Boulton
Jeeeezzz literally the worst ?customer service?- I got served by someone who clearly didn?t want to be there, I don?t think looked for some of the trainers I requested & just stared at me while I tried on. Also they don?t offer returns, so behind the retail market. So I didn?t buy, just bad
February 2024 by Mariusz Balsam
Everything what you like...
February 2024 by Tyler Malik
Such rude and disrespectful attitude from the management. This manager was a young looking mixed race girl with her hair slicked up in a puff. I would definitely avoid this branch if you are Muslim. Islamophobia is not okay and shouldn?t be tolerated. Had such a bad experience with that rude member of staff that I won?t be visiting Colliers Wood sports direct again.
January 2024 by ola wale
It was ok
December 2023 by sunrise sunshine
Worst customer service ever on shoes side. It took them 20min to come and help me and Bald guy was extremely rude and didn't care what I wanted size and colour and when I asked that I wanted different colour he said I didn't ask. Why would I not ask if that's the one I wanted. Even lied about the size that it doesn't come in size 3 instead they ran out of the pair. And what asked when will be the next dilivery the girl replied they don'tkno. Shame in you guys.. careless staff works there
December 2023 by Tariq
I came in to purchase Nike Pegasus 40 trainers for an upcoming marathon. I used a gift card, which there were some issues with, which required multiple visits. So why 5 stars? The service each and every time was incredible. Extremely helpful staff, and a manager that even went to the lengths of making a call to the gift card's HQ to sort out the problem. There were multiple staff members who went the extra mile for me in store, which is a testament to the leadership there and the overall team culture that's been cultivated. But I have to give a special shout out to Takiyah, who not only took care of my order in store in an apt, patient and friendly manner, but I also observed her (as she helped me, on a busy shop floor) say she would help the customer behind me with a stock enquiry on a shoe. She could have said "I'm busy" or "wait for my colleague" but her proactiveness in that moment warranted a review from myself! This young lady is an asset to your team, and I hope she is celebrated, amongst the other fantastic staff in store. Thank you :)
December 2023 by Mimo Krastev
Before you shop in there, you need to know the following :Make sure you going to keep whatever you purchase cause they are not giving money back if you decide to return the items. Only store credit. And second - quality of the products they are selling is very questionable. Not really sure all the stock is genuine. Most of the products look like cheap Chinese low quality replicas
November 2023 by Top Abdo
In general , I have had a great experience shopping in the store . None is perfect .
November 2023 by Heisenberg
Poor customer service. Not even one member of their staff on the first floor, to help. Just enjoy walking around the shop floor. After finding someone to speak to, they didn't look interested in helping me.
November 2023 by QUEENIE CEE
Had a wonderful experience in this shop. Great customer service from man like Kieran. He went above and beyond for my son, who was looking for a particular pair of football boots with laces. He could only find a pair without laces.Kieran tried to give him other options. But my son was quite rigid with his choice of boots. We were about to start ordering online when Kieran went back to the stock room and found the exact boots, with laces and the right size too.Apparently, someone had put them in the wrong place. Saved us the bother of waiting for delivery etc.Bought the boots there and then, big smiles all round. Really appreciate your work ethic Kieran. Sports Direct you need to make sure he is paid extremely well or promoted.?
October 2023 by Cristiano Michkinis
Supposed to close at 7pm, ive arrived 6:50 and wasnt allowed to pick up the boots. Dont say 7pm if it isnt, wasted 40inutes drive.
September 2023 by Sunshine Shunshines
Bought clothing , nice quality thank you .Bought Nike trainers have foot problem. Some Nike trainers should be banned ! Never buying Nike trainers again
August 2023 by Fa Jin
Professional service, people are kind, smiling, responsive and constantly ready to help customers.My experience was excellent.There you will always find something for yourself .I recommend!
August 2023 by Nazir Ahmed Chowdhury
The worst customer service ever.I have been there to buy a pair of Nike shoes. I have paid for the shoes and I had to wait 15mins to get the other piece of shoes at the store, when I asked them about the customer service, they said that's how they do it in the store.Please do not go there as you have an option to go to JD stores next door.Never going back there again