March 2024 by Eliza Platts-Mills
Savita, in the shoe section of Elys, is fantastic. She was professional, efficient and very friendly and helped my 13 year old daughter find the perfect pair of shoes for an upcoming wedding. She also pointed us towards the best section of the store to find the perfect bridesmaid dress. Thank you!
February 2024 by Nurrani begum
Had a wonderful experience at Lancôme and got served by such a lovely worker - Denise! I was genuinely so happy by how she treated me and took her time in explaining things about products ( she has so much background knowledge of her field, I adore it! ) Happy to see such lovely customer service at the Wimbledon branch
February 2024 by M R
Placed an order online for a purse and the company cancelled the purchase due to the item being out of stock.The company needs to update the online website as this was a gift for my mum and now I have no time to purchase elsewhere
February 2024 by karen wort
I ordered a bag on line. When it arrived it wasn?t the bag I ordered. Trying to get hold of someone to help me was impossible. No one was available to answer the phone. No one called me back when I left 3 messages over a few days . And no one replied to my emails either. I wouldn?t shop here again
February 2024 by Denise Coleman
Excellent service and a beautiful shop. You can get everything you need. Shopping is fun then you can have a lovely lunch on the top floor. Beautiful shop
January 2024 by Paul Burley
There was a problem with my delivery and customer services told me I had to sort it out myself. It took Elys eight days to respond to my subsequent email - I gave up waiting to hear from them. The parcel did arrive but was damaged - the box was split open. A really disappointing first experience of ordering from this retailer.
January 2024 by Sheena King
The dessert , was well satisfying, the toasty looked great, however was just okay
January 2024 by Shireen Khan
If their atrocious staff behaviour continues, I'll have to boycott them entirely. The security follow brown people around the store more than others. I'm a local and have been coming here for 9 years and spent thousands due to buying literally everything from there. Designer men's, women's, children's, lingerie, white company, cafe Nero, designer kids shoes, women's shoes, bags, clothes, make up, jewellery, skincare, even aveda, pyjamas about £300 on lingerie and this is not my main lingerie store! Today I felt like I was being watched and followed. News flash, I can afford it or I wouldn't bother going in. I have spent about £500 on silver jewellery in the last couple of years alone! I don't even always swipe my Ely's card yet had a lot of money on it to use. I also got accused a few months ago of stealing a dress. I had the receipt and it was a cheap dress. Honestly not sure what's happened but I used to love walking in and grabbing a coffee or tea and cake upstairs. I wish I could go in and not recognise anyone at all. Treatment is better in massive shopping malls where foot traffic is greater. At this rate I won't miss it if it closed down like other Debenhams style stores. Today I had staff following me and one with an awkward stare and awkward hello. It's like leave me alone if I need help I can ask.
November 2023 by LollyJuly
We visited Elys today and my 4 year old son ran away and we couldn?t find him for 10 minutes. The staff went above and beyond to help us. I was extremely shaken and crying uncontrollably and they had everyone looking. Even some amazing customers joined the search and we found him. Much to our relief he was not far but I can only thank the store for getting everyone involved and helping us during and after the search. Thank you. We love Elys and visit the store often as we live close by and this place just went up massively in our estimations.
October 2023 by J J
Whether shopping, dining or just browsing, just love the ease of this well laid out department store ( especially on rainy days). The service is exceptional! In every department, I found staff friendly and helpful.
October 2023 by Michael Walker
Lovely store with a range high quality products, clothing, furniture/ beds, toys and more. Pleasant helpful staff.
October 2023 by Carol
Attended the Dior event with Chrystal and Ellie - had a fabulous time, extremely knowledgeable and passionate staff who are a delight to meet, we thought it was fun, well thought out and very informative learning about the Dior products. Obviously we spent too much but have started our Christmas shopping already. Highly recommend thank you Chrystal and Ellie!
October 2023 by Joanna Goodman
Friendly and helpful staff. In particular, very helpful Mac Cosmetics MUA advised on the best foundation match. He took care to find the best shade to match my complexion and provided samples to try. He was knowledgeable and thorough. This is extremely helpful when buying a new foundation line.
September 2023 by KT Was Here
Ely's is a wonderful department store with a good range in all departments. The women's clothing section in particular is terrific. Its every bit as good as John Lewis. Its my first port of call when I go shopping.Staff are also friendly and helpful without being pushy. From time to time I worry that Ely's will close because of competition from online shopping but every time I go it is buzzing. Hopefully it will be a Wimbledon fixture for years to come.
September 2023 by Jenny
Bought a jacket in Whistles this afternoon.The blonde sale assistant was very unprofessional, especially when she realised that I was the one who wanted to buy the jacket but not my friend. Relatively better attitude towards my friend, who looks like her. Rude and commanding attitude towards me while I tried to put the other jacket back. Never had this kind of experience before in other department stores.Two-star is for the good selection of brands.