March 2024 by Tiger Juzza
Clothes are ok if not a little on the high side of price. Funky music. Absolutely rubbish service. No one manning 5 checkouts on men?s lower basement. Have to walk up 4 floors to make purchase. Lots of service girls wondering around doing very little. Never coming back. If I could give zero stars I would. Don?t waste your time with this place
March 2024 by Shelsie Jean Laurent
Only shop here if you want cheap quality, high prices, and your stuff to be stolen and no one helps you. Had my phone stolen and barely anyone helped or seemed genuinely concerned.
February 2024 by Elena Clemente
How sad to see the shop where I worked when I lived in London in this condition. I hope that the team leader does something as soon as possible because it's an indecent thing, it makes you not want to enter. No one to greet you on the ground floor if you need information and most of the goods on the ground. I don't know if there is a shortage of staff but we need someone to take charge of the situation immediately!!
February 2024 by Marie-France Mot
Very good for young people, variety in the ranges depending on the styles. Good quality of clothes.
February 2024 by Jen
They have a great selection of clothes. Also the floor is mess,clothes thrown all over the place.
February 2024 by Abigail Keeney
Careful what you pick out to buy because you may wait quite a while to pay only to be told oh you can?t buy that because it?s meant to be donated. Clearly there?s no organisation or awareness of stock in this store.
February 2024 by Jemima Ferreira
Absolutely USELESS collection service, only discounted because they put no money into running it. How do I receive an email in the morn saying my item is ready to collect within 48 hours or it gets cancelled to then go there that afternoon and nobody can find it? Not sure why you can only collect on one floor, even though the item could be on any so you?re told to run to every floor just in case you can purchase it again. So disorganised and a waste of time, not what collection should be!! Don?t even shop at UO, this was a gift and I DEFINITELY won?t be now.
January 2024 by Lynx
The prices and army of 16 year old posh girls puts me off a tiny bit but they have Taylor Swift vinyl so can I complain
January 2024 by Jiaqi Feng
Very big UO shop. Definitely my favourite one in London. Staff in the -1 floor are very friendly.
January 2024 by Lauren Arnold
Items are spread across 4 floors in no particular order with no signposting. A lot of stairs to climb to find what you're looking for.
January 2024 by Oliver Lomas
State of the shop is appalling, who?s managing the staff? People sat around chatting as there are clothes,hangers, labels everywhere, even McDonald?s litter. I understand people aren?t respectful sometimes but to just let it stay there and do nothing surely isn?t right. Got to be the worst looking clothing store I?ve ever seen hahaha
December 2023 by Rachael Cook
My daughter needed to exchange a skirt very simlpe task. She tried to do so twice in the oxford street brach. Both times the staff was very rude and unhelpful. The skirt was a gift from my daughters dad who does not live in this country, the girl was disputing this with my daughter and made a very simple task difficult.She would not let my daughter exchange the skirt for a credit note.So yet again my daughter leaves the store with the skirt. So unhelpfull. I think a lesson in customer service is needed for the staff.
December 2023 by Marilyn
big store but the customer service is horrendous. train ur staffs?
December 2023 by Lucia
The customer experience was awful. I was asked to wrap it myself when buying a book! Seriously. Something is wrong here.
November 2023 by Emily Shaw
Overcrowded and stuffy with no logic to the arrangement of the clothes. Clothes were poor quality for the price.