May 2024 by Lou Fee
Unfortunately, Pret customer service has gone down tremendously. At this particular store one member of staff stood at the counter and couldn?t serve a customer. It happens that the customer had a question for her, in English. She repeatedly replied, little English ? no speak. This incident occurred on Monday, bank holiday, at around 2pm. How can this be possible? This person is in a customer facing role, front of house at Pret taking orders and serving people! Pret stores in central London have been inundated with Eastern European employees who all seem to know each other. Furthermore, they have a very bad attitude towards customers and are often rude. They seem more interested in chatting amongst themselves in their own language and laughing at customers who cannot understand what they?re talking about.
May 2024 by Milan Sýkora
The cashier and the lady doing your coffee just don't care about any special requests. Can they be replaced by AI robots please?
April 2024 by Wendy Bould
Great spot always stop here when shopping for a break and refresh.Disappointed with customer service . I bought a childs cheese sandwiches and my daughter had a toasted cheese sandwhich .The cheese sandwiche was stale crusts were hard .I took it back and the response was"Its a childs sandwiche " I said yes I am an adult eatting a childs sandwiche but it doesnt change thats its stale.I asked could I exchange it and he said No at first but I pressed and was refunded .My daughters cheese toastie had ham in it .It was labelled as plain cheese We could not be bothered to complain again.Its the response to the issues that are the prob not the issues .I would expect an apology and for it to be put right immediately .
April 2024 by Colin Hall
£2.85 for a skinny little flapjack? Pret, go do one. And the bar is ice cold so will need to spend more on dentures after it removes my teeth.
March 2024 by Tee Tong
A small Pret store with fast service.
March 2024 by Mustafa Agha
Online it says shop closes at 10pm. I got there at 9:35 and they wouldn't let me in saying they've closed. Either false advertising or staff closing earlier than they should!
March 2024 by Anasztazia Szoljanik
Vitalii is a great guy!! Makes my morning better and smiles genuinely!!
March 2024 by gr1655
There is no toilet and no sweeteners available in this shop
February 2024 by Alessandro Columbu
2£ for a 500ml bottle of water? a plastic bottle? ????????
February 2024 by Onyeka Online
Conveniently located store right at the entryway to Carnaby Street. Well spaced out seating, if you fancy a break from shopping, and don't want to cramp anyone else's style.Staff are really friendly and welcoming. The store itself, clean, well-lit and tidy.Worth flagging though, they ran out of oat milk when I visited. Who drinks coconut and soya? ?
December 2023 by Bunyami Kilic
Rude manager called Alex not sure if his real name. I was on the que send me back to end of the Que with no reason. Latte all bubbles not enough milk. Tost was not hot enough. Not again because treatment was
December 2023 by The Lost Wanderer
Ordered a caramel shake and all I got was a cup of cold milk.Can't work under pressure!
December 2023 by Ali Al-Lawati
While I'm a fan of Pret, this branch smelt of rubbish and had dirty
September 2023 by sebastien charrier
I pretty much go to this pret every morning to use my prescription. Staff is very friendly :)
August 2023 by Charlie Livingston
Not only are there no toilets, but there are only about 8 seats in the entire place, so you'll be very lucky get a seat.