April 2023 by JamesNorrisMusic
absolute dogsh**e company. I went in to look at the current range and buy something (normal behaviour) and was told they only have Samsungs in stock. display material and promotions were 6 months out of date and misleading. Nobody answers the phone when i called to check stock levels and the web team are just as bad. Everything is driven to get you to go home and buy online. To make matters worse, they trade in the Curry's storefront, wear Curry's uniforms, but dont share a database, so the very helpful people at Curry's can't even help you look for what you want when the inept Carphone warehouse lets you down. JUST DON'T BUY ANYTHING FROM THESE PEOPLE - they wont be around in a year to resolve issues and you can guarantee there will be some excuse as to why you're out of luck
May 2022 by Maria de Esteban Belzuz
Great customer service at the store. Absurdly bad customer service thereafter. Delivery dates were all wrong and it has been absolutely impossible to get anyone on the phone to help. I am still trying as of right now. Would expect much better from a store selling expensive / mission-critical products such as PCs.
April 2022 by Leon Davies
Only giving a 1 as can't give a zero. I went into 02 and had the most amazing customer service, said was going to pop into curry's to see their delays know the phone. Basically got ignored for 10 mins. 1 girl just stood at the other side of the store doing nothing and couldn't be bothered to ask me if I needed help. Will be buying my phone elsewhere
March 2022 by Daniel Andrade
There is no Google store, after having traveled 50min to visit carphone warehouse I found out it doesn't actually exist. It is a Curry's with only a small concession with Google products. What a disappointment!
February 2022 by AbuImad
Stop spamming me by calling me weekly. I am really, really not interested in whatever it is you?re trying to sell and this message should?ve been understood after the 282837 time ?
October 2021 by Leonard Ngemoh
Order a phone to collect In store. Their systems are down and I can't collect the phone so I decided to return the phone and repair my old phone. To return the phone is also a hassle and I was supposed to be contacted by carphone warehouse two days ago regarding my return still haven't been contacted. I know have to pop into the shop for the 4th time to ask what went wrong so inconvenient and annoying. Terrible firm
October 2021 by Jess Hall
Literally the most unhelpful store and process I've gone through. Would rather start building my own phone from scratch pieces than endure this service again.
September 2020 by Annie Berkley
Never thought I would be writing a review about a carphone warehouse shop but honestly this one is just terrible, if you have to go then go to one of the nearby ones e.g. oxford st, went in just to try to buy a phone case and staff were unhelpful and rude, on top of joking around with each other at the same time as talking to customers, couldn't imagine actually trying to do something more time-consuming like setting up a new contract there.
July 2020 by Khazia Dickson
I have called the number given multiple times for information needed to purchase a phone,however, no one has picked up the phone.
September 2019 by Tony London
I JUST WENT INTO THIS STORE AND ASKED IF I COULD SEE AN OPPO RENO SMARTPHONE I ASKED THE GUY BY THE DOOR AND WAS TOLD THERE WERE NONE ON DISPLAY JUST IN STOCKROOM
August 2019 by Alexa Twomey
Poor service - rushed and unexplained.
July 2019 by Shane M
The tiny little pakistani man who happens to be the manager, is very rude & is ruining the company's reputation (what's left of it) and doesn't know how to appropriately conduct business and does whatever he pleases to make himself happy.
July 2019 by Sarah John
Michael the shop assistant bullied me into buying a wireless charger I didn't want, went on and on and on until he got the sale.
July 2019 by Ngai Jonathan
The repair service is good
July 2019 by Ajetunmobi Amanda Adedolapo Oluwaseun (Dolamanda)
Staff very warm and helpful. I didn't feel the same warmth the second time I met the manager but he helped me anyway and that the best thing.