June 2023 by Google user
I had such a pleasant experience in this shop! Angelina helped me chose the perfect pair of jeans and was so very patient and pleasant! Her customer service skills are excellent. Thank you! I wish your colleagues learn from you!
March 2023 by Tanya Digital
I have been in intimissimi in at least 4 different countries. and this store in London is the store with the most surly, unkempt and lazy staff I have ever been. A few days ago, I enthusiastically went to buy myself home clothes and buy both casual and beautiful underwear. The store was untidy and generally not conducive to shopping. The staff completely ignored me. when I asked for help in finding the right underwear for me, one girl began to help me, but just pointing to one model and lazily taking out a box of existing underwear. then another buyer interrupted her and she left me and began to help another buyer. There were at least 3 different employees there. I used to be a big fan of this brand, but now I don't even feel like shopping online.
March 2023 by Aashima Arora
Never ever have I had such a terrible experience shopping. I bought 5 stockings and the salesgirl said I would definitely fit in a medium. I cane home, tried one, it didn?t fit. Went to return the rest with all details such as date of txn, original bar codes, product ID, txn receipt etc yet they said no exchange or return without the original receipt. Such bullcrap!!! Never ever again. £70 down the drain.
November 2022 by Enke H
Same with many comments here - tights ripped after a few times wearing AT HOME, very bad quality not worth the price. Customer service is zero - both times the girls in the shop were unhelpful. They asked you if you need any help but they know nothing about the tights? thickness or size. This is what happens when you have the best location in a busy shopping street - forget about product quality and customer experience.
September 2022 by Oscar Tornincasa
Good service. Care about customer
August 2022 by Ana Souza Marques
? purchased 2 swimsuits online on 29/07 to take for a trip. They were supposed to be delivered on the 8/8. I am travelling on the 9/8. On the 7/8 I received an email saying that one of the items was no longer available and that they could not guarantee the delivery on time. Then I looked up to see the refund policy. You can't cancel an online order. Apparently I can only get a refund if I request it 14days after the delivery. I am traveling abroad I might not be here on time. I then contacted customer service, explained the situation. I got an email saying it was sorted and telling me the partial order was being processed. The person did not reply to me it was like an automated script. Nothing was said regarding how to proceed to really sort my problem. I am utterly disappointed and will tell all my friends about my experience and let them know NOT TO BUY in your shop.I do understand this was an online shopping experience, but it reflects the customer care of the brand.
June 2022 by Kayleigh Ellis
For tiny people only.. what a shame
May 2022 by J C
The staffs are very knowledgeable and friendly??
April 2022 by Natalia Sirko
They did not accept my complaint even though the product turned out to be defective. Each time they have an explanation. Despite presenting the purchase and valid receipts and tags. This time they said the tags had been cut off - the reason the complaint was refused. I will not make any more purchases. The second time they rejected my complaint. The products were used maybe 3 times. I mean leggings. There is a problem every time. I don't feel like they care about the client. An unpleasant and not nice experience.
April 2022 by Saule Vitk
My favourite shop. Girls do provide professional service. Recommend to visit.
April 2022 by C N
Love this store
December 2021 by Natalie Frances
My favourite underwear store. Diplomacy, and discretion, whilst carrying out bra fitting service.
December 2021 by Marie Otigba
Lovely store..Great shop assistant...she went to the stock room to look for my size
November 2021 by Ingrida Stoniene
becouse it's terrible on 19.95? price tage added stickers 24.95£ and then you say its a black Friday 2+1 ???? its shocking
November 2021 by Federica Pistone
Love calzedonia! The only place to go for stockings, leggins, jeggins and socks! Staff super nice - Alice was awesome! Thanks guys :)
