February 2024 by Lexi G
Very friendly staff and great offers. Always a pleasure to shop here! ?
February 2024 by Suzanna
Good eyebrow threading by Jignasha who was also very friendly
January 2024 by Jing
The cashier has a bad attitude.
December 2023 by BastoneUomo
When I came to the store, I was unsure of which face products I required. However, a polite staff member called Mashal was very helpful and made the selection easy for me by recommending the best products to get
September 2023 by Google user
Always check the receipt! They are charging the full price even the products are discontinued. I have asked before to pay and they confirmed that the product prices was reduced. I have checked the receipt and I was charged for the full price. When I went back and asked , while I was waiting, they changed the price to a different product and said that it was my fault. The cctv cameras in the store could prove it but I didn't have the time to go through all this. It's not first time when this is happening to me in this store. Hopefully someone will actually check the reviews and make sure they won't be allowed doing something like this to the customers!
September 2023 by Luminita Andriuhin
Always check the receipt! They are charging the full price even the products are discontinued. I have asked before to pay and they confirmed that the product prices was reduced. I have checked the receipt and I was charged for the full price. When I went back and asked , while I was waiting, they changed the price to a different product and said that it was my fault. The cctv cameras in the store could prove it but I didn't have the time to go through all this. It's not first time when this is happening to me in this store. Hopefully someone will actually check the reviews and make sure they won't be allowed doing something like this to the customers!
July 2023 by Neko Mei
the lady at the checkout that helped me (wearing a headscarf) was very friendly and kind ?
July 2023 by Suzanna Ohlin
I think the reviews are a bit too harsh on the staff. They can be a little goofy about handing over the packages but they are quite nice and efficient.
April 2023 by o o
good prices staff were off
April 2023 by kaz Chow
Horrible Horrible experience, customer service is totally nonexistent at this branch , Raz the name provided by the store manager ( who was not wearing name badge) was very unprofessional, rude and incompetence from my opinion ?, kiss her teeth at me for asking why one of the products were not in the package I ordered and didn't inform me when handing over the package, said to me oh my God its nothing I don't have to tell you , I wont answer anymore questions, go away im busy, as she was walking away call me stupid I'm shock that the store manager can portray such bad behaviour , one this store was great not anymore sorry to say but superdrug you need to train your staff especially store manager and also take complaints seriously. Anyone trying to visit don't stay away from the stress and headache go to another store or online shopping from other outlets rather then superdrug.Store manager of brunswick store Raz needs alot of training , doesn't deserve to be a store manager.
February 2023 by Renasha Khan
Decent store but DO NOT get your eyebrows threaded here. The very nice lady butchered my eyebrows. My mistake for thinking they?d be ok?
February 2023 by ZABI AFG
Staff are very rude not helpful they have bad attitude even the manager was rude and helpless
January 2023 by Balraj Chana
Wow, never seen such low class trash working here. Typical london.
December 2022 by Silvia Creazzo
Never saw a very horrible customer service like there!I went there Monday, I took some stuff and I been served from Seema. She start to scan twice my products, and when I say something she was telling me that I could take 2 more for free that?s why she was scanning the same product twice.Ok, fair enough, but I saw from the screen there were more product that I actually have bought, and when I tried to address her the mistake she was not let me talk.Ok I haven?t said anything.I asked for the receipt and I was on the side checking the receipt and when I was trying to show her, she cut me off telling me that some of them are discount, talking to me while she is walking away from me. Is it the way a person should talk to a customer?The day after I decide to come back with my bag and the receipt to show them what was wrong and I was very polite because si work on retails too and mistake happen.She saw me at the door and just moving her head she was asking me: ?what?s wrong??.I have aprocehed her telling that I been over charged. Then her colleague Raza said she will take over my case.I was politely showing her, but she didn?t let me talk at all, and she was trying to say that was correct, even though at the bottom of the receipts say the total amount of item you bought. My receipt was saying 12 when I have 10 in my bag.She hold me 10min to try to convince me that nothing was wrong? when I show her item by item then she decided to do the refund? but all of this came whit very rude manners. She doesn?t let you talk and she don?t listen neither.Well, I won?t come back anymore? they don?t have manners and they don?t know how to be respectful when people respect them.
November 2022 by Jon
Not sure of the negative reviews, staff here are friendly, polite and helpful. Have a good selection of stock, more than most other superdrugs. Layout is fine too.