Waited for over 20 minutes to deposit a cheque as they were evidently understaffed. Few customers raised this and employees were rude, condescending and passive aggressive. I then approached the desk to ask about a business cheque despoit and they told me couldnt be done and spoke to me like im stupid. Terrible customer... read full comment
December 2023
Terrible customer service. Very rude. Bad attitude toward customer. Won't let me withdraw MY money.
October 2023
Terrible customer service. Tried to pay a credit card (not even a large amount) and my account got locked. Came into the branch to unlock it. Have been waiting for 30 mins for branch to call some internal team, still no resolution. Will of course be closing my account with Santander.
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.