March 2024 by Alexios Venieris
I needed help with some administrative tasks related to account, and was immediately helped our by Akhifa. She went above and beyond any kind of customer service experience I've had with Lloyds. She was friendly, efficient, and a pleasure to interact with. Will only be coming to this branch for my banking needs because of her. Highly recommended!
February 2024 by Jamie
I went into today to get a printed and stamped statement for proof of address even though I had only opened an account about 20 minutes prior via the app. I?m not sure what the person?s name was but they were really friendly and efficient. Much appreciated!
February 2024 by yule wang
Thanks for Christine and Diana?s patience and help!!(hope I got their name right!)They are so warm, supportive and expert to help me activate my card?They made my day?
January 2024 by Qianduo Liu
When there and a lady helped with my enquiry, very efficient and actually left message to keep up with my enquiry. Didn't ask her name but hope she has a nice day!
December 2023 by AmadA
Everything is just 3rd party call centres you can?t actually speak to a person that actually works there
October 2023 by Zihan Huang
terrible service terrible attitude terrible stafd
August 2023 by Rashaad
Not sure if it?s just understaffed or super slow but coming in to unlock my account after it got locked for a deposit payment processing. Can?t do anything online. Have to come in person and deal with a rather slow support process. Have had the account for a month and just consistent challenges with managing the account. Overall just doesn?t seem fit for online or quick banking services and requires a lot of patience to deal with. If you?re comfortable with / accustomed to online banking I?d suggest trying Barclays instead.
August 2023 by Ayhan Uyanlar
I am extremely grateful for the exceptional service I received at Lloyds Bank's Strand branch. The branch manager, Deborah, and the incredibly helpful banking consultant Gosia went above and beyond to assist me in opening a business account. Their unwavering commitment to helping customers, combined with their patience, truly impressed me. I want to express my gratitude to Deborah and Gosia for their remarkable assistance. I highly recommend Lloyds Bank's Strand branch to anyone seeking outstanding service and a supportive banking experience.
April 2023 by Balmain Pay
I have been a loyal customer of your bank for several years, and I am disappointed with the recent treatment I received from your staff.During my last visit to the branch, I encountered a few employees who were rude and unprofessional. They seemed disinterested in assisting me and did not provide me with the level of service I have come to expect from Lloyds Bank. I felt disrespected and frustrated with their behaviour.I understand that customer service is a crucial aspect of the banking industry, and I expect your employees to treat all customers with respect and professionalism. However, the behaviour of these particular employees has left a negative impression on me.
December 2022 by Adrianne F
A special thank you for outstanding personal service by Tony James and Irene Roberts for tirelessly working to fix a complicated international transfer. Their patience and friendly manner every time I go into the bank will keep me a customer.
December 2022 by Rob Longley
Walked in with a payment issue and was delighted with the service from Mary. Tony was there, too, and very friendly. Can?t be easy in these challenging times.
December 2022 by qiaofeng wang
Rubiiiish bank don?t solve any problems
November 2022 by Janet Foley
Very helpful staff
November 2022 by Jessica Van Brummelen
We're internationals and needed to get a bank account set up. Anthony James ("Tony") at this branch was an incredible help! Can't thank him enough for going above and beyond for us (including staying after hours ??). Thank you!
November 2022 by Sadia Abbas
It's been more than a month i have applied for bank account. I ordered debit card twice but still haven't received my debit card even not in a month.