March 2024 by Oliver Cherry
Unable to read their own app for safe places to leave a delivery. Unable to collect as they are open two hours a day
February 2024 by Alicia Stedman
Toke the day of work waiting for my parcel looks like I have the same problem apparently they tried to deliver but I haven't left the house or seen anyone even approach the front door, I'm really confused but Thanks Royal mail.
January 2024 by Danut Radu
Useless...is there any chance to give them less then 1star feedback???I realy like to do that...they desrvit...useless service...
December 2023 by Dayana Sarahi Villacis Criollo
Very poor. My partner already lost a delivery and I?m still waiting for mine ????
December 2023 by Marcin B
Received an email that they were trying to deliver my parcel but no-one was at home - but I was there and waiting. 3 days in the row the same situation. I redirected my parcel to the post office... after few days info on tracking page that parcel has been sent back to the sender. Now I've received a message from the sender that the parcel is waiting for me to be collected from the delivery office (when I asked RM to leave it in the post office). Now it's not possible for me to collect it for the nearest 5 days as they are open from 8.00am till 10.00am... need to wait till Saturday... so ridiculous ??
December 2023 by Serge Zalutsky
Royal Mail must die as business. The sooner the better.Worst delivery service in UK.
November 2023 by Yael A
Item was attempted once, was not home. Received a text advising me to arrange a re-delivery, which I did to the nearest post office. The idiotic postman attempted to deliver it to my property again - which is not what I requested! Other times they literally dump my mail right outside. Somebody needs sacking!
October 2023 by markiyan d
At list one day should work longer hours
July 2023 by Katie O
How is the Royal Mail still in business the service is abysmal. A parcel was said to have been delivered (on the RM tracker) to me when I was out and can prove where I was. On the seller's website it is the next day. Trying to get through to the delivery office by phone is impossible. I cannot go to there myself until tomorrow (11 November 2022) because guess what...I'm waiting for Royal Mail to collect a parcel for return. Why Amazon have chosen to use Royal Mail for this I cannot fathom because it was delivered by an alternative delivery service? And, if Royal Mail is the preferred choice why not allow me to take to the post office where I can get a receipt?18 July 2023: Why is it not possible to give -0 stars. I have visited this sorting office twice in two days to collect items they were unable to deliver because I was out. The first day Monday I was told the two items were out to be re-delivered the next day, apparently this is now procedure. I was not going to be home on Monday so I returned today Tuesday at 11:00 only to find the sorting office shut even though it states online open until 14:00. I'm waiting for items for a funeral on Thursday so I hope they are open at 08:00 as stated online or I'll have to break in :-(
July 2023 by Tee Lucas
Checked the website for opening and closing times, it said this place was open until 2pm.Got there at 1.45pm only to find out that it closed at 10am!Would help everyone if the website was updated to prevent wasting peoples time.Even the card posted through my letter box didn't provide the new opening and closing times.So I have posted a picture of them on this post so that others dont waste their time until someone at this branch updates it.Not rocket science!
July 2023 by Maria
Awful service, I missed a delivery and I came here to collect the same day and discovered they are closed now at 10am. At that time the driver hadn't even attempted to deliver so how am I supposed to collect it the same day? Its a non sense. If I could give 0 stars I would
July 2023 by Kimberley Jacobs
Says it closes at 2pm on Friday went there at 11 and it was closed. You never know when you can go pick up your items.
June 2023 by P G
Opening hours are just not suitable for the general population who work the normal hours.Also whenever they miss a delivery, they do not leave a card with information on where or who to go to. Unprofessional and a joke of a service.
March 2023 by DWB
Management seems to be in a shambles here. Posties are laden but mail, especially small packages, don't seem to be getting through. P.O. message says parcel being delivered Monday but now Wednesday - where is it? Live pet food should have arrived Saturday, no sign. What's going on? Posties rounds seem to be too long. Our road seems to have been missed on many occasions during the last three weeks, so come on management, manage.Two weeks on - just heard the P.O. is hiking the price of 1st class letters by a whopping 9p, the second rise in a year. With the volume of parcels up and letter and small parcel deliveries at an all time low can only feel that greed is at the heart of this one time great institution. If this continues then customers will move to other delivery companies. Yesterday the postman delivered post to one side of the road (he called at most houses so it was not all timed post) then walked up the other side not delivering anything. What's that all about?May 2021, credit where it's due, deliveries seem to be back to normal but it took a long time. With record profits and record price hikes there's still a long way to go to compete with couriers on small parcels both on service and price.Well, we're now into 2023 and the Chingford sorting office still seems to be a shambles. Daily deliveries seem to be a thing of the past but, having said that, we had three separate deliveries one day last week - a small parcel in the morning, letters at lunchtime and a second small parcel in the afternoon. Is that efficient use of man-power? Does anyone in authority at the Post Office read these posts? If yes, how about the courtesy of a response? You may be privatised but you are still supposed to provide a service to the public.
January 2023 by Sally Bassham
I have arranged re delivery 3 times of a parcel which needs a signature for it since the first week of December. Not delivered on any occasion.Still no joy, I can't even collect it from the sorting office as they are never open.Now reached the 18 days when the card states they will return the parcel if not delivered or collected.Dreadful service.Only gave 1 star as I couldn't leave this review without giving it the star.
