March 2024 by Diane Porter
Two People havlng a meeting sitting at a table for four and spreading their paper work on the two spare chairs. Arriving from the hospital hoping to relax with a coffee but no chairs upstairs because of this.
February 2024 by Kester Webb
Table was broken but left in place leaning on a chair, abrupt service but not aggressive.
February 2024 by Mostafa Nasim
Great coffee and caramel shortbread
February 2024 by M Slemster
Spent several hours here yesterday and back again today. Yesterday was a nice experience, as the staff were accommodating and friendly. I was happy to buy numerous coffees, hot chocolates and food. Today is sadly very different and all that has changed is the staff on shift.
January 2024 by Taria Hoyle
Customer service, not very friendly. A please and a thank you wouldnt go a miss. The 2nd time I have been here in the last 3 weeks and received the same service on both occasions. If you miss-understand my order, there is no need to tut and then don't say please and thanks. Next time this is to happen I will be emailing the head office and taking my services somewhere else!
December 2023 by Gergely Lovas
Cozy small place just oppsite to St. Paul's
October 2023 by AllyKiss18
I ordered from here and over an hour and a half later my order didn?t arrive. I tried to speak to a foreign lady on the phone who would not stop interrupting me, and was aggressive and unprofessional. She offered no apology and showed no respect. Other staff seemed really nice and would likely make better managers!
October 2023 by Andrew K
OK if you just get the coffee and go. It gets really busy.
September 2023 by Sher Khan
Very rude staff! Worst cafe Nero I have been to. They don?t make you feel welcomed. Won?t be visiting
August 2023 by Akash s
I visit this cafe twice a week and this review is based on observations over few weeks. This cafe has staff rotation policy and this behaviour was mainly observed in 1 set of staff . The other set where I see Asian ladies , they are always in happy mood and give you warm welcome. When you go for morning coffee , the first thing you expect is warm smile , greetings and then order. But here the staff is always in rush , no greetings , no smile and then bit rude if you have some issues. I will not go in details but suggest to see why this is happening because in London baristas are quite friendly and ready to serve you in well manner. Could be they are under staff and this stress but my request would be to review this as it's becoming more and more obvious. Looking forward for change.
August 2023 by Sakthi S.
Would give this spot a solid 3.5 stars. Came for breakfast and it was pretty empty. I got the almond croissant, which barely had any filling to it and wasn't that soft or memorable. Nothing terrible, but just an average spot in my opinion, when there are so many other options!
August 2023 by Vishal Shah
Like their dessert and hot and cold drinks a nice place to meet friend, coffee date
July 2023 by John O'Hara
A large, relaxing Nero. Great for discrete conversations. Be aware that it's right by Bank of America, so be aware for business convos!
June 2023 by Biruke Berhe
Very rude barrista - asked a simple question regarding one of the drinks and she rudely replied. She seems to have a very short temper and rushes every order leading to the drinks being slammed on the counter with spills. The other ladies working at this location are friendly and helpful but one bad apple ruins it for all. Avoid this place if you don't want be unnecessarily irritated
June 2023 by Linet Mwikali
Excellent coffee, excellent pie, excellent people.
