March 2024 by Komal Bangawala
Very poor customer service.The lady was very arrogant, unprofessional and a bit fat lier. I had bought a men's shave for my brother but then found something better so was thinking of returning this and buying the different one. While I was at Victoria station and my train was delayed though of returning the shaver here. They lady refused to return us coz I didn't have boots card. And said she cannot return it without the boots card where as I bought it with cash and not on points.I will never ever use this boots store again
February 2024 by Sean
Very poor. They hanged the phone on me two times in a row when I was dialling for a general inquiry.
February 2024 by LIBSS
came with my 3 friends from school , I needed a lip gloss, and my friends came with me. we came in , and decided to take a picture. we leaned my phone on the shelf , not causing ANY harm, no items dropping literally no harm. and suddently were told ?you cannot do that.?I asked ? oh why ??and the 2 woman and the security behind her was clearly intimately speaking to us, because of us being teenagers. she replied ?you just can?t.?I just had enough and put my phone away, then I decided to buy my lipgloss. after I PAYED, AFTER, I tried the lipgloss (didn?t like it but I?ll keep it.) and the woman was looking me up and down as if I was a threat. I just smiled at her expecting a smile back and she said to me and my friends -?you little white girls think you?re so cool because you?re white.?I was shocked as my best friend who was with me, is black. Race has nothing to do with me taking a picture, and in fact it is embarrassing that a staff member has told a 12 year old girl this. embarrassing, AVOID.
January 2024 by Sebastian M.
Boots is not a good pharmacy. They're understaffed, and stock control appears to be an unknown concept. 2 stars because Boots' own products are often good value.
January 2024 by Andrew Lockley
Terrible, slow and unhelpful staff
October 2023 by Savannah Goodman
LOVE BOOTS a must when visiting the UK!
September 2023 by Jasmine Tume
I don?t know his name but the person begins the till called him over and he was so rude when he walked over to me. Wanted to return something I bought a couple days ago and he refused my return for no good reason and no excuse. Wasn?t happy with the service and was very rude when I asked for a reason why he couldn?t return my unused and unopened item. I?d been working all 12 hour shifts for nearly a week straight and I definitely didn?t need the attitude. Will be avoiding this store from now on.
September 2023 by Frosty?s Freeway
Rudest pharmacy I have ever encountered. They have an NHS attitude which means they treat their Pharmacy customers with zero respect.Something seriously amiss with the way this is run.
September 2023 by Keith bennett
Some air conditioning wouldn?t go amiss. Hottest shop on earth. Do you intentionally over heat it so you can sell more heatstroke medicine?
August 2023 by Howard Coan
Pharmacy staff are very helpful
July 2023 by Farath Asrari
Very helpful and great team.
June 2023 by Colin Bell
There for my pain relief.
June 2023 by Haroon Hashmi
Manager needs to go back and be trained in verbal communication. I was attacked in the store today by two females, who have crawled out of the sewers and I hope they have returned home to them. They totally disrespected the security guard, knocking items on the floor and kicking them towards him. I was trying to buy the bee wax for my allergies, when this Olaug of a woman barges me and demands I say excuse me. What! You knocked into me. Both became aggressive and throw items at me. I defended my ground it's my right. The 2 were ushered out by staff and other customers. Then I was refused service and the management did not want to listen to me!!! Disgraceful I hope I am contacted by Boots and the cameras are REVIEWED!!!!!!
June 2023 by Claire Pierrot
Given incorrect medications asked for out of control migraine. When queried over phone, gentleman involved ?Shree? would not listen, had zero empathy and proceeded to shout at me that I should go to A&E. I think A&E staff may agree that migraine can be managed very well with the correct medications given (preferably by a knowledgeable and polite) pharmacist. I strongly believe Shree should not be a part of this community and have made then clear to the pharmacy manager. I am still without my medication.
June 2023 by Nicola M
The reason I go to Boots and pay that bit more is to avoid Superdrug, so I don't have some overzealous shop assistant trying to upsell and foist products on me which I neither need nor want when I try paying for an item. No such luck here, however, as you can't use the self-service without an assistant accosting you and trying to upsell you mascara at 7am. I also noticed it's only female customers who get pestered like this, as I'm yet to see a male customer being approached and having a random product shoved down their throat.