March 2024 by Brenda
Excellent service. Warm welcome. Friendly staff. So nice to be treated with such " niceness" . Thank you. ?Parking: Eden walk car ? Park. John lewis car park. Street level parking available in surrounding areas. I find John lewis the most convenient as one can so some food shopping on the way back to the car in waitrose which are all in the same building.
March 2024 by Claudia Prabaharan
I am very disappointed with the service at this Costa. I am a regular customer at Costa but I will never return back to this store. I asked for small hot chocolate with cream at the counter and when I was being served with the hot chocolate there were two staff that had told me I didn?t pay for the cream. They had consulted with their senior & he mentioned to give me the cream with the hot chocolate. One of the staff mentioned they ran out of whipped cream which seemed bizarre and then mentioned they only had vegan whipped cream, which I was happy with so I replied ?okay that?s fine?. Yet they decided to give me the hot chocolate with no whipped cream! The food was really dry too!Worst service ever! If I could I?d give 0 stars but unfortunately I can?t!!!
March 2024 by Keith Galloway
Went in for a cup of hot chocolate. Didn't have to wait long to be served.
March 2024 by Emmanuel Hamani
Delicious hot
February 2024 by Jack Peters
Staff insisted that a small drink was a medium. Forgetting that I can visibly see the cups.
January 2024 by Andrew
I was waiting for my coffee but was forgotten about and when I asked about my coffee I was made to feel uncomfortable for asking why they forgot to make my order, I had to leave the store and lose my money but I will be making a complaint once i have posted this review, costa really needs more competent staff as I won't go tk this brand again!
December 2023 by Dmytro Zherdiev
I bought Terry?s Orange hot chocolate. They ask for a cream, I said - yes. When I received my drink they didn?t give me the chocolate bar (which normally included) and orange sprinkles. When I ask for candy they gave me it but face expression of the girl was not really friendly.
November 2023 by Antonio Trushi
The service was simple without a smile, which means really pretty straight forward. I carried out an inspection and found out that the drinks wasn?t made on brand standards. As you see from the first picture, most of my hot choc was way too frothy as a result the hot choc liquid was below the middle. If you ask me how do I know that, I ate just the cream and then you gonna notice from the second picture where the amount of liquid was. Is really frustrating and sad of paying something really expensive and enjoy less. This needs to be changed. Also baristas did not have a name tag on.
October 2023 by suresh kaul
I really like costa?s coffee..ample seating space inside as well as
October 2023 by Oliver Whiffin
Always love a Costa but at half 3 I would have thought they'd have the outside seating area set up. It's actually why we went there but were
October 2023 by Laura
Few problems, got the wrong order last time, no oven today. Baristas aren?t very friendly at all.
September 2023 by Ali
I regularly crossed here duringsummer and September no AIR-CONDITIONING in this places . Costa upper floor and ground floor both . No explanation at all . Looks you sit in sauna . 1star is too much .
September 2023 by Genevieve Farrance
Great latte. Good service. Coffee was nice and hot.
March 2023 by Catherine
Super busy but quite friendly service. Coffee is fine; pastries are as dry as the Atacama desert.
November 2022 by Emre Sari
The worst Costa branch I?ve seen. Terrible barristers. The one on Bentall shopping centre is better.