March 2024 by isla 4004
Amazing customer service from Ahmed. Very polite and welcoming. Also very patient and quick at service. He brought the drinks to our table which we appreciate as we were a big family.
February 2024 by Angela Beer
Food was fantastic and drinks were hot and tasty but the staff were bit unwelcoming and not very
November 2023 by Laura
(This is the lower ground floor costa) Really need more staff? tables are all full of trays and dirty cups, only one person behind the counter taking orders and making drinks so the queue moves at a snail?s
October 2023 by Laurance Withers
go to the market place Costa much faster ! the ground floor Costa is very slow staff polite but waiting 10 minutes for two
August 2023 by Suprith Gangawar
There are 2 in the Bentalls Center in Kingston, one in the basement, 1 on the second floor. Both are good, classical Costa vibe. I usually prefer the 2nd floor one with ample outdoor seating especially during the summers with all the crowded vibe. Costa?s bakery variety is never dying & my die for choice & the mouth watering tastes!! All my family is signed up for Costa but on the other note I find it a bit expensive comparatively. But I?d always come over for some quality time & quality food. Costa has my heart!!
August 2023 by Marco della Peruta
Definitely open.Cafe Latte is good. Bacon bap was ok for prepackaged food.It is important to variety your selection when ordering. Language, accents and understandings can result in a coffee frappe as opposed to a caramel coffee. Not detrimental in this case. The lady did offer to redo it.
June 2023 by Chris Lockey
Typical Costa. The service was very slow when we visited
June 2023 by Carti Obriana
Its no possible I pay my sandwich after 5 minutes I ask for sandwiches it?s readyThey completely forgotThey are no busyThey ignore the customer
June 2023 by Charlie Lucas
The guy behind the counter in the upstairs shop was so lovely and helpful, really understanding with a mistake I made when ordering !!
May 2023 by Clive Parris
Popped in here so my wife could eat as she is diabetic.On way to afternoon funeral at Kingston Crematorium. See post regarding the Bentell .centre. Fridge not working so bottles of water warm!Yuk! Also toilets out of order so had to use centre toilets. Clean and tidy.Not a good visit!Wheelchair accessibility: Wanting.
April 2023 by Esther Sonneveld Alamgir
Fantastic service despite a slight staffing situation. Good care, top drinks and special thank you to Fabio for your energy!!
April 2023 by Brendan Walsh
A costa with plenty of space and service with a smile. Does get busy at weekends so avoid peak times if you want a seat
April 2023 by Egle Mark
You guys are just amazing, and you have a happy coffee guy cheering everyone ? through this rainy day. I'm not sure what his name is, but hopefully, he always stays a source of positivity. Definetely deserves payrise!
March 2023 by Jess
Lovely staff, great food and drinks very clean
March 2023 by T Cho
It is a great branch of Costa. There are other branches of Costa in Kingston too but, for the taste of coffee, I think this is probably the best one and they might want to consider sending their baristas to other branches for training purposes so that other branches can catch up :)It is usually a cosy place too but occasionally they seem to turn on the air-conditioning a little too much given that the temperature outside is already low enough.The staff members are all kind and friendly. There are plenty of seats both inside and outside. It is also quite fun to spend time in the seat outside as you can enjoy the view of the whole Bentall.A flat white and a large latte are my personal favourite. If you want a generous amount of coffee/caffein, nothing beats a Costa large (latte/cappuccino) and a picture has been attached for this ?That said, I am currently not a great fan of decaf coffee at Costa as the taste does not seem to match that of the normal/caf coffee. I hope they improve on their decaf soon which will make it even better!