March 2024 by Jason Brandon
Great experience in cafe Nero West Hampstead. The manager Anna is very friendly and attentive when it comes to making the coffees. Her vibe makes it a good atmosphere to unwind and
March 2024 by Leyla D
Items are ALWAYS out of stock, they send bizarre replacement items when ordering online. Coffee is mediocre and flat on arrival. My recent order didn't arrive and an hour and 5 mins after they only took action and cancelled it. Seems there are reviews with the same issues from 2 years ago, evident of the poor management that is place is enduring. Maybe time to change it up and move on if you can't run the place properly. I enjoyed the one particular item when I ordered and when it was in stock, but will never order from here again. Lost yourself a regular customer.
February 2024 by ????????? ????? (magsvv_)
Excellent ??????
February 2024 by Andrea Pani
Came in the afternoon, ordered tea, coffee and two cakes, we were expecting proper cups and saucers as we were staying in, instead we were given takeaway paper cups and cake box and I have paid £12.50. Barista rude, dirty glasses, cups and saucers all over the premises while the baristas are just chatting away and eating behind the counter and customers cleaning their own tables. it is not going to see my money ever again.
January 2024 by Elisabeta Baxhija
bad service the gentleman showed racism to me!!
January 2024 by Sebastian
Bug chain coffee place.. nothing extraordinary but still decent.
December 2023 by Paintum Brushum
Loved the abhience and good customer service
December 2023 by Osmar Arteaga
I loved the attention they gave me and how they treated my 2 year old daughter when she wanted to play around the tables. Very friendly place.
October 2023 by Mariam Bennouna
Love their coffee taste!
September 2023 by choy wok ho
Aviod grabing Too good to go bag in this store! The staff won't open the door and show up when u going to grab your bag!
August 2023 by Sara Gajzler
Just ordered through Just Eat but had an issue with my order and the lovely lady on the phone helped me out. Very very kind of her!
August 2023 by Bella Do
Friendly staff, great atmosphere. They just need to improve the cleanness of the customer toilet.
August 2023 by Richard Morton
I was accused of stealing a bottle of water by a very rude barista who humiliated me in front of all the customers. I had already paid for the water, a coffee and a sandwich and I had been in the cafe for 40 minutes. As I was leaving the premises, with the bottle of water, I quickly glanced at the refrigerated cabinet to see if I wanted anything else, which I didn't. A staff member stopped me and claimed she just saw me come in the door and take the water. I explained I had been there for 40 minutes and had already bought the water but she kept saying, very loudly, that I was lying. She wouldn't check the CCTV or let me speak to the manager or give her name. (I know it's only water but I was quite upset as all the customers were staring). Fortunately another customer came over and confirmed that I had been sitting in the cafe. Later I tried to complain to the manager but they said they would not take complaints. While I was talking to the manager, the barista was still saying loudly 'he's lying, he's lying', even though the customer had confirmed I had been there. Worst customer experience I have ever had.
July 2023 by Nina Bentley
Male barista on shift yesterday was rude. As soon as I went in he told me the coffee machine was either not working or turned off even though I hadn?t asked for any coffee. I ordered a piece of cake which was tasteless, tiny and expensive. After i used the restroom i came out and the male barista now seemingly mocking me, asks me if i want any coffee??Both he and the female barista were smirking as if having an inside joke at my expense. i found this to be rude, unprofessional and very off putting and this was my first Cafe Nero experience. Perhaps more training for some staff members is necessary.
July 2023 by Savraj Kalsi
Comfortable seating area - service could be more efficient and no need to close some seating spaces an hour before the store closes!