March 2024 by 19red 36red
Amazing place to be with your assistant dog ? ?very friendly and best customer service really appreciate ?
March 2024 by Equitable Men
This store sells broken and used items knowingly. Avoid this store. You have been warned!
March 2024 by It's a Brit & Pinay life
Services terrible today, waited 10min to get items and they were ready on the belt.When item did arrive the box was damaged and that's the the first time.
February 2024 by Zahid Afzaal
Very good
February 2024 by Sara HH
HORRIBLE CUSTOMER SERVICE FROM AMEENA!! Attended the store to return an item, I was subjected to verbal abuse by AMEENA, I wanted to return a sewing machine (the return was accepted on the same day by Wembley branch) and was refused due to it apparently smelling like garlic, how is that possible? It?s an unused sewing machine, the smell must have come from her. AMEENA shouted so all customers can hear that we can?t accept the return because it smells like garlic and had a piece of dust on it. this felt racist, personal and unjust.I complained to store manager as a apology was the least that could be done however this seemed useless as he dismissed my complaint, I will be making sure to make a formal complaint with the details of this situation. AVOID THIS STORE.There was nothing wrong with the item as it was accepted on the same day by the Wembley branch so I feel this was a discriminatory action.
February 2024 by Ali Demirbilek
I bought a ?Playstation Link? usb bluetooth adaptor yesterday at 7.19pm, and later discovered that it was only compatible with Sony devices, as opposed to what I was advised.Just 15 hours later I went to Kilburn Argos with my brand new device and the original packaging, but just because the package was a little wrinkly the staff didn?t take it back ( after making me wait for 20 minutes).I am sorry but how am I supposed to open a packaging with tape and price tags all over it, of course it is not going to be 100% perfect. When you pull out the tape at the top it already looks worse than its original form.This is a very subjective policy and an unfair contract term. My package was still intact and new. So don?t buy anything from here unless you are 200% sure.
January 2024 by Muge BN
Experience was good, the collection was fast and everyone was friendly.
December 2023 by Lisa Lool
One of the best Argos store I?ve been to all staff members are so friendly and helpful highly recommend
November 2023 by Franca Mastroianni
I went to the store today because I buyed 4 months ago an iron, they didnt give me the refund, the item doesn'twork after only 1 time used , I loose 130 pounds for nothing, be aware to buy in argos...if I can I will give 0 stars
October 2023 by S R B
I used to use Argos Kilburn as a place to collect ebay packages but packages if I am not able to pick up do not seem to send notifications when recieved to phone or appear to return ebay packs to sender which has caused issues with getting refunds. I no longer use as hub.
October 2023 by Kings Land
Ameena was extremely rude I arrived for collection as soon as I said Hello she starred at me and said I am busy with someone else I responded at least you can say hello back she said she don't want to start ?
June 2023 by Royalty H
This argos has gone down the pan then again what do you expect look at the location KILBURN. I only go here as a last resort. Most of the staff here are absolutely miserable and rude its like they don't want to be at work that is NOT my problem. ROSIE needs to learn some customer service and learn to be professional. Or needs to just retire!!!!! God help you should you bring back anything to return unopened and want to get YOUR hard earned cash back. ROSIE was behaving like the money was coming out of her pocket. This store the staff are always hiding round corners don't want to help you have to shout for their attention and they NEVER wear name badges but when you ask for their name to complain they fight to give it to you. All the staff that used to be nice including the managers are now gone and now left with miserable rude and unprofessional staff. Some staff members including Rosie think that because they have been there for years that they are entitled to be rude and the crazy thing is they still don't know about Argos policies. Returning anything is a test like you are at border patrol. Excellent customer service from Nila and I believe her name is Aisha (Egyptian with beautiful eyes) so many other names but can't remember.
June 2023 by Brendan Noonan
Don't believe their promotion of book in the morning and receive it in the afternoon - its not true. I ordered and received confirmation that the item would be there after 4pm - turned up and asked a young woman staff member and she said she'd check. After waiting 20 minutes waiting in the shop I asked another of her colleagues what was happening? He went and found her as she was serving other customers and forgot about me. Guess that sums up Argos Kilburn and Argos - customers don't matte!,So the story goes on.......I went back a couple of weeks later and bought the bar stool got it home and it didn't work gas element not working. So took it back today. Went in explained the problem but they had no more stock. Checked system and said they would reserve it in Camden who had stock. Went to Camden which took 45 mins a d when we got there they had no reservation or stock. Complete waste of time. Why does it have to be so frustrating dealing with Argos!!
June 2023 by Afi-_-
?????????? for click and collect helpful staff ? some rude staff like yazmin still wouldn't put me off getting parcels dropped off
May 2023 by Google user
Don't believe their promotion of book in the morning and receive it in the afternoon - its not true. I ordered and received confirmation that the item would be there after 4pm - turned up and asked a young woman staff member and she said she'd check. After waiting 20 minutes waiting in the shop I asked another of her colleagues what was happening? He went and found her as she was serving other customers and forgot about me. Guess that sums up Argos Kilburn and Argos - customers don't matte!,\\n\\nSo the story goes on.......\\nI went back a couple of weeks later and bought the bar stool got it home and it didn't work gas element not working. So took it back today. Went in explained the problem but they had no more stock. Checked system and said they would reserve it in Camden who had stock. Went to Camden which took 45 mins a d when we got there they had no reservation or stock. Complete waste of time. Why does it have to be so frustrating dealing with Argos!!