March 2024 by Peter Martin
*Warning* My card was compromised after using the ATM here.
March 2024 by Kendal Sandlin
*Warning* My card was compromised after using the ATM here.
February 2024 by L AC
unprofessional and an a pimply boy with nail polish and an age of 17 to 19 can work in a bank like staff member. They lost my documents instead to verify and certifiy for Natwest policy. Really stupid monkeys.
December 2023 by selma p
I honestly can?t say enough bad things about this branch. The manager is not helpful at all she is absolutely useless should not be working there. We had someone die in our family and even in this case they did NOT help us at all. Horrible service horrible useless people all there!! Thx God I don?t bank with them.
December 2023 by Arash joon
I was there on the 28 of November, I have been a customer of Natwest for around 11 years, but unfortunately, the manager of the branch Sara Mall was disappointed in me about her job as Natwest manager. She did unacceptable behaviour as a professional person. Rubbish customer service
September 2023 by Escape25702063185
After 20 hours of flights we got in and it was 5 hours before check in which was entirely on us. I explained the situation to the front desk who acted extremely accommodating and promised to prioritize getting ours turned over given what happened. I was very gracious as we really didn?t have the energy to find something to fill 5 hours. What we actually got was hour after hour after check out of ?no quite yet? after needing to stand in like over and over for an update. If they couldn?t accommodate the situation, that would have been entirely fine as again it was our fault. But leading us on with assurances while stuck in their miserable lobby for half a day when we would have found alternative things to do speaks volumes about how much they value guests.
September 2023 by Nomad50271684965
Stayed here many times over the years. Went this weekend with our son and had been handed a 25% discount card for restaurant. Son went for breakfast on checkout was told it didn?t apply for breakfast (the meal everyone goes for). Little bit fly and poor show I?d say when the restaurant manager in approach by myself didn?t seem to even care. It?s events like these that cause us to simply try somewhere else on our next visit. And they simply aren?t interested.
September 2023 by Nikolay N
I came for some drinks with a friend and it was such a nice experience. I would like to say a HUGE thanks to Sall because of her help and positive personality. We had very nice conversations and she was explaining the ?London fashion week cocktail? what we have tried and it was incredible. The staff was very helpful and polite as well and we really enjoyed. Definitely will come back.
September 2023 by esraaG929
l was with my friends to drink something we has an amazing time specially your staffs are amazing!!! Her name is Sall was soo wonderful and made us feel so comfortable like home with warm welcoming specially these days when you go somewhere there are no good staff like old days. But Sall is amazing very special lady. So thank you very much for your team organisation. Kind regards, Esra
September 2023 by r0gerdent
Generally very good hotel but rooms basic for the amount charged. All staff very helpful although breakfast service could be improved. Hotel porters/door staff did all they could to help in trying circumstances...road works all around!
September 2023 by amnaa712
I?m a regular customer for Royal garden hotel me and my husband we come 3 time a year for months, I was so unhappy with the breakfast me my family my friends all realized how poor the the breakfast buffet options be come no white cheese like before no enough toilets paper in the rooms absolutely cheap .the staff not good enough specially in the breakfast time .unhappy with the manager on breakfast maurizio the way he speaks and behaves.I do really appreciate if you guys would do something about the breakfast options like before it?s like we are begging people for our staff However I like to appreciate sall the head host listen to us and try to help as much as she can the manager Petros as well was helpful please please this situation make us sad to see our favorite hotel become like this
September 2023 by ljgmdfacs
My companion and I visited the restaurant, Origin Kensington. From the very start, we were warmly welcomed by Sal as if we were family. She was warm and gracious. As was our waitress, Karina. Cocktail were excellent, especially my very dry Grey Goose martini. There was a pleasant pause whilst we were enjoying our drinks, going over the menu with Karina. We ordered a shrimp dish for my companion. I began with a bowl of wanton noodles and pork. This was the only flaw I could see in the otherwise excellent meal: the wonton bowl was way too big and generous and my companion wisely suggested that I should leave room for my entree. Both Sal and Karina spent time with us at dinner, getting to know us and Vice versa. This is something very rare in restaurants. We truly appreciated it, as I believe so did the staff. ORIGIN KENSINGTON RESTAURANT gets 5 * in my opinion.
September 2023 by Amanda K
We had a lovely time staying at the Royal Garden Hotel. My husband and I booked an Airbnb nearby that turned out to be terrible, our trip was saved by staying at the Royal Garden. The staff are helpful and attentive, and clearly take pride in their work. We found our room sparkling clean, very well designed and comfortable. The location is perfect with easy access to the tube as well as lots of great restaurants, shopping, and attractions nearby. I would recommend staying here to anyone visiting London.
September 2023 by mobrie190118
Service let the hotel down, but great location. Room was too hot, service at breakfast slow, no valet parking. Would not rate this 5 star due to poor service received which needs to be improved. Would expect staff to better at breakfast service like other 5 star hotels.
September 2023 by pkg_1976
Very good hotel, excellent locality, specious rooms with natural light and air. Nice n healthy breakfast, polite and ever smiling staff. Well equipped board rooms, very near to tube station, parks & gardens.