March 2024 by Emily Newton-John
One of the best boots. People are very helpful and friendly.
February 2024 by Fedor Korneyskiy
Great boots but horrible unfriendly, slow, unmotivated and unenthusiastic employee at the medicine counter. Blonde lady from Lithuania or a country close by. Asked for her name but forgot it by now. Several customers in front of me were appalled by her lack of service and left in agitation and disappointment in front of me. When my turn came the same thing happened to me. You can always tell when someone cares about their role or simply there to get a salary and let the days pass on by.
February 2024 by C P
Awful. Staff (headed by an older Asian lady) keeps aside sale items in huge bulks in their stock room until heavily discounted on sale.When I wanted to purchase at 70% off yesterday, they didn?t give anything to me saying everything is received.Today the discount increased to 90%, they kept bringing those products from the back room to their friends and family to purchase with 90% discount when they were coming in during the day.Absolutely disgusting.
February 2024 by sarah rosati
Today at around 6pm I was served by two young ladies, one named Cornelia, the other did not have a name but was black and had a turban on her head.they didn't help me in choosing a medicine for flu, English they laughed at me and laughed at each other, saying phrases to each other commenting on the fact that I was on holiday.fortunately I received help from their colleague at the checkout, always black and wearing a turban with a white coat.you should select your staff better.
February 2024 by Boris H
clueless staff messing up, said to wait for 5-10 mins ended up more than half an hour. Crazy
January 2024 by Adam B
It?s a good place to buy a new fragrance but it?s really annoying if you want to sample them because most of them are locked in cases and you need to ask someone to unlock and spray it for you
December 2023 by Ban Alani
Recieved the best service from rodha a boots beauty specialist over here, I don't normally recieve this kind of service in boots but she treated me so special!
December 2023 by Myra
Cannot reach them over the phone. Loops to the initial message after it leaves you waiting. There is no way to speak to a person when calling.
December 2023 by Imane Sonni
Professional and nice staff, everyone, especially Nelom. Two floors of boots, pretty much everything you need!
December 2023 by Zolzaya Munkhbaatar
BEWARE!!! I had an awful experience today basement floor at this location. The manager in this location is truly unprofessional and rude when handling customer issue. Today I had an issue with self service machine, and when I got the attention of staff member, he didn?t bother with the issue, when I have said that my money got stuck in the self service machine, the staff accused me of not putting money in. The manager passing by didn?t do anything about my money that I put in the machine to pay. I wonder if it?s okay to speak with any customer in bad manner and that I should lose my money in the machine because there is fault in the self service and the staff and manager is not bothered to do their job? I believe as a manager these issues should be dealt properly as it?s matter of someone?s hard earned money. If by end of the day when you open the till and found my money stuck or fell down in side the machine I hope you put it in the charity or something.
December 2023 by Sonia A
Beauty departments customer service is awful and disgusting , they thief , in online said you can buy here or store same price , when you go to store , they said you should buy first something more than £50 then we give you this offer , while in boots Westfield everything the same as online , the experience in Estée Lauder, and the perfume online said go to Dior department same price , they said no here is full price , but in Brompton branch I have got it same price as online , and old lady in Clinique department spend the time with another old lady with no attention to customer for while .
November 2023 by Sohie Richardson
The automatic check out machines in Kensington high street Boots were a nightmare when I was there last week but hopefully are sorted out now! The staff were very helpful though which was much appreciated it.
November 2023 by sheela kodithuwakku
Really nice place, the opticians especially Ramon, Sophia and my optometrist Hiral were very helpful. Would love to come back again.
November 2023 by Sean Etherington
Nice boots, very limited selection of sandwiches at times.Could definitely do with either a new easier way to get to the ground floor or better signage at least.
November 2023 by suzy pearson
Unfortunately the pharmacy is so disorganised. After waiting 45 minutes, I had to leave as they could fulfil my prescription. I had spoken to one person who agreed one thing to then have it completely changed by a second. I had gone to them as the first place I went to couldn't fill the prescription.