May 2024 by Shehroze Chaudhry
This branch is a shame on Pepe?s brand. Rude staff and extremely poor customer service. They are not even willing to accommodate your complains over the phone and instead cut your calls.Dont order from here.
May 2024 by Curtis ?Bad Bunny? Jackson
Been waiting for 1 hour and 40 mins and still no food
May 2024 by Asma Salam
I have worked in pepe's peri peri hounslow and left job within 2 weeks.they don't maintain hygiene at all.even they don't wash chicken properly.they use to maintain cleanliness in outer section just to show customers but inside its mess..And even they have not paid my wages.
May 2024 by Zenom
Waiting time 2hr+
May 2024 by A Kanjani
A small Pepe?s branch must be upgraded.
May 2024 by Niyati Shah
Yesterday I ordered 2 paneer and rice for collection and I got 2 chicken pieces in my rice , when I called they talked rubbish , the staff have too much attitude very disappointed with their food and service
May 2024 by Momna Arif
A message to the owner, pathetic customer service, they need proper training otherwise just don?t take the order if you can?t understand it properly.
May 2024 by Hanzala Qureshi
Rude staff with zero respect.
May 2024 by Jujjar Arora
I ordered a delivery from this branch expecting it to be not much different from the southall branch, I called to ask for an adjustment to my order like I do when I order from southall and the lady told me I had to pay for it, I told her that it didn?t give me the option (if the option was there, I would have paid) and she refused and said ?I can?t do anything about it? and as I was going to reply she cut the call abruptly. I waited for the food to arrive and open the bag to find that the food had spilled and the chips are all over the bag leaving the peri peri salt all over the other items packaging, resulting in a mess when taking out the food from the bag.I order from the southall branch quite a lot and have never had such poor customer service. I recommend to everyone thinking of going here, don?t! For the better food quality and customer service, head to the southall branch, it is worth the drive to be completely honest.Very poor from the pepes franchise to lend the company name to the fool that?s running this branch where he can?t train his staff properly or take care of his customers.
May 2024 by Super Hans
Same as what the other reviews are saying - order took a long time, didn?t receive what I ordered either (wrong drink) . Lady was rude - paid for one of each sauce. When the food arrived only one was included - asked for the missing one, she said 50p - she argued about it , I paid it just so I could eat.
May 2024 by Desi Explorer
Absolutely pathetic customer service and food. I ordered family platter. It seems the whole chicken wasn?t prepared fresh because it?s so hard and dry. Most probably it was cooked earlier and they heat it up just before we picked it up for take away. I Will never go back to this place again.
May 2024 by Maggie Noodles
I ordered chicken and rice, as well as the chicken loaded fries both with the mild flavour. However, when I received the order and tried the food, it was really spicy, way more than I had ordered. I called the restaurant to give my complaints about how I received the wrong flavour and that it was so spicy that it burnt my mouth. The lady on the phone was quite rude and tried to dismiss me saying that they used the same sauce for all their dishes and that no one had complained in the past. I then requested for her to speak to her manager about this situation and the steps that they were going to take after, but she just responded with an 'okay' and hung up, which I found quite rude and dismissive. I don't think this is an appropriate way to deal with a customer complaint and my money has been wasted for something I couldn't even finish.
May 2024 by SravanKumar Nedunuri
I loved itDelicious foodVery good tastyFriendly staff nd mainly atmosphere it?s vry lovely
May 2024 by Fareed Khan
Very test burger
May 2024 by Imran Siddique
The wings are disgusting and raw. When I phoned to complain, got told how they like cook things fresh. This is what happens when you hire morons.
