May 2024 by Joseph McInnis-Nicholls
Costa is one of my favourites, being back in the Uk from Canada to see family we popped into this branch and was firstly appalled at the lack of staff behind the counter, one person seemed to be hiding out back and then one running around trying to do everything.The place was littered with empty cups and plates that hadn't been cleaned and the line was just getting longer, finally the other person came from the back, who brought out cups from the dishwasher seems like she just waited until the cycle finished and then just stood and looked at lady trying to do everything instead of helping.Then thinking of getting the line up down was not important decided to start cleaning up the tables one by one. By the time I ordered 2 coconut flat whites and 1 iced coconut flat white with 3 halloumi sandwiches I had waited 20 minutes (not that I minded) but then I was given 3 coconut flat whites and when I informed then of their mistake waited about 10 more minutes whilst they did everyone else's order instead of fixing mine, then to top it off 2 sandwiches came (warm not hot) and when I asked about the third I was told they thought it was only 2 sandwiches, had to show my receipt before they would make it, got the last sandwich after everyone else had finished theirs and their coffee.I understand if it is busy, you expect some mishaps but we were in after lunch rush and through the fault of staffing and it was too much for one person, but as I said the other was more intent on strolling around cleaning tables.
May 2024 by Ian Leahy
Friendly and welcoming place to grab a cheeky latte
April 2024 by Dave Beckers
Order a white chocolate hot chocolate served luke warm. Staff to busy laughing and joking with each other.
April 2024 by Marcus Roberts
Generally good. I wish it stayed open one hour longer though. Very friendly staff. Fast service.
April 2024 by Terry Swindells
We visited Costas Coffee shop todayClean place including the loos!And plenty of seating.Kid-friendliness: Child friendly.
April 2024 by Ken Key
Like all other Costa's excellent, but sadly one are was very noisy with mother's and children, but understand this situation
March 2024 by Kate Stewart
Excellent service Charlotte and mahak Hornchurch are excellent waitresses coffee makers and the coffees in coastal are delicious!!!!!!
March 2024 by Kerry-ann Burdett
Very lovely staff are so nice Charlotte and mehak is amazing at there job aways helpful and quick xx
February 2024 by Melanie Krishnan
Catalin and Charlotte make Costa coffee in Hornchurch. Always kind efficient.Compared to other costa I will only go to this one. I walk 30mins just to come
December 2023 by D D
A regular visit, I found staff friendly if a tad busy. Food is good but a bit limited choice.RecommendedParking: There are paid car parks nearby but the charges have soared in recent years. The car park behind Sainsbury's is free for up to 2 hours (don't be a minute over) and controlled by camera. Couple minutes walk to Costa.
December 2023 by johnoE9597FT
Lovely friendly staff and spotlessly clean. Very enjoyable turkey sandwich and pot of tea.Thank you
December 2023 by Sukh
The team make this Costa great! They always go above and beyond for the customer
November 2023 by Rory Burr
Friendly staff! Food and drink delicious! Free instore WiFi! Lots of seating as well both inside and afew outside! Highly reccomend!
November 2023 by Coral Gosling
I was a bit disappointed, that while displaying a poster saying they would be observing a 2 min silence in store, on 11/11 at 11.00 no announcement was made or silence
November 2023 by Sally Simons
We had a big order and the café was really busy. Catalin and the team worked super hard to get the orders done and served asap. Great service ?