March 2024 by Sokunliny Kong
I specifically requested for a size 6 for a pair of Crocs. Not only did the staff initially provide the wrong size, but also reprimanded me and my mom for requesting again for a size 6 for a woman instead of a man. We didn't know the shoe we had selected was for a man when we initially asked for a size 6. It was frustrating especially when the staff seemed to have made comments to each other in their own language and laughed.Then there's the lack of attention from the giggling cashiers that resulted in only one shoe being placed in my box, which I unfortunately didn't notice until later. It was too late to do anything because I had to catch a flight back home early the next morning.Despite reaching out to customer service for assistance, their responses were completely useless. They refused a refund and insisted on returning the shoe to the store, even though I specifically stated I had already left the country.I attempted to call the store as instructed by customer service, but nobody bothered to answer the phone. £45 wasted, thanks to their incompetence. now wth am i going to do with one shoe?
February 2024 by Christophe Scoffier
Very very very unfriendly seller and makes no effort to sell us 2 pairs of sneakersToo bad for the representation of these brands!
January 2024 by W Jr.
Worst customer service! 3 peopleBlatantly all using their phones in front of customers who are waiting to be acknowledged let alone be served. Could have spent a fortune in here but they made me walk right back out.
December 2023 by Victoria Pinheiro
Amazing service! Specially from Shania. She was super lovely and attentive, would recommend x 10/10
December 2023 by Georgina Westoby
Excellent customer service from store manager Abu, helped me resolve an issue with an order and nothing was too much bother and went out of his way to help me when Office main customer service weren?t willing to help.Thank you
December 2023 by Zachary Caparanga
Shania brown was excellent, she was very helpful and I was able to get the shoes that I wanted. Great customer service, I will be back.
November 2023 by Michelle Quiroga
Employees were SO rude and disrespectful. They actually have cute shoes but I do not support extremely bad behavior toward customers.
November 2023 by Anna Giovanni
Went on the weekends and there was quite a long queue. You?d think they?d have more than one person on tills but it was just one slow man. Had to leave the shoes because I had to catch a flight.
October 2023 by Sureya Qazi-Fazle
I visited this store last Thursday, looking for some trainers, however was not quite sure exactly what i wanted. However, i was aided by the store manager, who was very helpful, telling me about the comfort of different shoes and their different purposes. I intended to simply get one pair of shoes, however, due to his helpfulness and extensive knowledge of his shoe store collection, i ended up walking out with two pairs of trainers and a pair of boots.
October 2023 by Chloe Holden
Recently visited this store. I don?t come to this store regularly but was pleased by Teddy and his customer service.Was quick to tend to my requests for sizes and was very honest. Walked away happy with 2 pairs of air forces.Would definitely recommend this store if any friends or family were local! And I myself would come again.
October 2023 by FLY THE DREAMER
Visited this store recently and was impressed by the excellent customer service and support offered to me by Teddy. He was very helpful in his knowledge of the trainers and he really gave me a further insight about trainers in general. Wonderful employee and wonderful store 10/10!
October 2023 by x X
Staff not friendly, when I exit they dont even say bye, and when you enter there is this loud latin music that gave me headache and worst part its that took more than 10 days to collect from this shop. Im not gonna select this shop again but at least i have my shoes now
October 2023 by Fatima najim
The whole entire team are so helpful welcoming and always happy to help at this store and am a regular customer they always make me welcome and happy to shop, the manager Abo is always provides excellent customer service and the rest of the team are always amazing
September 2023 by Sophie Batten
The team here was so helpful and kind! Would definitely shop here again
August 2023 by Linda
Thank you to Haikel and Shania who kindly helped me get the laces on two pair of my new On Running shoes. They did it without complaint, with a smile and friendly attitude. Really appreciate it.