March 2024 by TheOriginal Bagel
Arrived at 11am, walked into the store only to be falsely accused of "stealing" by that fit grey haired kid. Did absolutely nothing yet i get discriminated and defamation.Poor.excuse of a charity to treat customers like total criminals just for browsing and looking around, i will NEVER return and will tell my family and freinds to not come here.I don't want the same treatment i got on other customers so beware before shopping here
February 2024 by Oliver Sinha
Rudest delivery people ever. One of the men had the audacity to complain about waiting 2 minutes outside after arriving 35 minutes later than he said he would. Like I?m sorry but the hypocrisy is unreal. Professionalism seems to be lacking.
December 2023 by Marcellopisano Pisano
This store is a massive con,I bought an item only to chase it up being told it was sold and already collected, no attempt to contact me or refund me discussing definitely a massive con,putting money In their own pockets, not charity,stay away please don't feed thiefs
July 2023 by Jonathon Marx
Tried to book a furniture collection. Was directed to the website, which said they had availability all week so I booked it for Sunday. Didn?t get a call until that Sunday that they don?t actually collect on Sundays, and the earliest slot available wasn?t until Friday. No explanation, just ?I do apologise.? Extremely disappointed.
July 2023 by Pixar
Bought a dishwasher through the store via ebay and collected today communication was brilliant very helpful and the 2 gents that was working in store today was very helpful and pleasant to talk to wish to thank the store and staff definitely a saved seller via ebay aswell definitely recommend these guys thanks for all you have done ??
July 2023 by Sheri Absinthe
Thank you soo much for your kind support, the shop staff and the delivery men were very kind and helpful. Definitely will return to your store again.
July 2023 by Enes Bagirtkan
Great furniture shop. Has lots of stock and a bargain can be found at anytime. Also has stock that are brand new.
June 2023 by Enoo
Great furniture shop. Has lots of stock and a bargain can be found at anytime. Also has stock that are brand new.
April 2023 by Michael Wong
They are really picky in collecting furniture. Marks on the mattress they don't want it. Creases on the leather sofa they don't want it. So unless the donation is 99% brand new, they don't want it! Total waste of time.
March 2023 by Ebru ?lter
I booked furniture collection, they supposed to come Thursday 7:30 am to 3:30 pm. They didn?t come, without any notice. When I tried to call them nobody take the phone. BHF customer service send them e-mail behalf of us, still no respond. Absolutely ridiculous.
March 2023 by Moon Choi
Wow volunteers are very friendly and for a boxful of small items they give you a very good deal. I got plates, bowls and glasses for small ones and coffee table, tv stand for big ones.
March 2023 by CORO
Wanted to donate but they've never showed up.
October 2022 by Chavel Warren
First of all, the delivery drivers are very much useless and want you to do all the hard labour. They didn?t attempt to even try move out my wardrobe as the space was too ?tight?. I had to remove it myself. When I called to complain they told me I had to reschedule even though I wasn?t at fault. The manager didn?t even listen to me as he was constantly talking over me and he kept repeatedly saying well if my drivers said it was unsafe it was unsafe, when that was not the reasoning they gave me. If I could rate this a zero I very much would. It just makes me not to donate to this company again. If I were you I?d suggest other charities such as Emmaus they are so lovely over there. -2/10 wouldn?t recommend the British Heart Foundation.
August 2022 by Katherine Suter
I loved this placeI?ve checked out about 20 second hand furniture stores across south london and this was BY FAR the friendliest and most helpful of all the storesI got some great second hand furniture!Would definitely recommend!
January 2022 by Carlene Thomas
Usually the staff are very nice and helpful, this afternoon I brought some items into the shop. The young assistant demanded to know what was in the bag. I told her it was electrical items, and new sofa feet. She clearly didn't believe me and said that they didn't take clothes. I always specifically go to this shop with household and electrical items. I opened the bag and showed her. Her customer service skills seriously need a review.