March 2024 by Sharon
Not surprised about the previous reviews shocking service received by 2 ladies upstairs She won?t give me her name because she is not allowed, how ironic as she knows she?s wrong. You need to educate the staff on how to speak to customers as without us you will have no business. She would only give me an irrelevant number 441936. Was buying a ball for my son he bounced it to see how it was and got pounced on by 2 ladies for godsakes he is 6 years old. There is a way you speak to children, and if you can?t address children nicely then speak to their parents. The gentleman at the door was so good and polite. This visit took place 5/3/24.
February 2024 by Juveria
Worst staff. Asked shoe size Says we don't have and said me to keep the shoe where it was. Same with manager as well.
February 2024 by Aman Marok
I does not take a genius to know you need more than 2 people on a tills if you have 50 customers waiting, they just don't get it
February 2024 by manpreet singh
no proper staff to deal customerswaited for 15 minutes to ask about size and after 15 minutes i get one of the staff guy but he reply so rudelyno common sense to deali will never visit
February 2024 by arun thakur
Poor customer service.
January 2024 by PRO MAN (Mark)
JD is more better then sports direct in customer service, They sell shoes with guarantee after few months it go defected , when I go store to replace it , the main manager say they are not giving any warranty and guarantee , they only laying to customer, so any one want to buy a shoe from this store be careful with that , store need to fired his manager she do not know how to deal with customers, she thinking she is boss and customers are mad , if this store want to be get more customers need change his manager
January 2024 by sian sagoo
Shocking customer service. The women that calls herself a manager needs to go on a customer service course and learn some manners and also understand the 28 day return policy.The queue was 50 people deep! Honestly I'm not kidding! With 2 people serving. I went to find some more staff to ask if there was a possibility to open another till. I found the manager on the stairs having a team talk about how to serve customers? To be told their policy is no more than 2 people on the till and yet 4 people on the stairs is fine? She refused to give me her name but said it was OK to ring head office and give the date and time and they could difigure out who she was by that to complain she won't be opening another till. So Mrs management ot was 09.01.2023 at 4.50pm please teach your management how the 28 day return policy work and what people's rights are and also some manners
January 2024 by Faeba Francis
Very bad service with an exchange . Given the purchase receipt and the manager of this store refused to take my exchange just because it was not showing in their system. She only kept telling me no and no other reason. I would not recommend this store
January 2024 by Mustafa Rasooli
The sport direct worker attitude was so bad they bully me for no reason they took my picture they said u steal something they argument with me I?m very upset form sport direct worker thank you.
December 2023 by Mans GetVexed
WHAT HAPPENED TO CUSTOMER SERVICE!The employees here are too busy on their phones then helping out the customers.GO JD SPORTS!
November 2023 by PRO REAL (UK)
JD is more better then sports direct in customer service, They sell shoes with guarantee after few months it go defected , when I go store to replace it , the main manager say they are not giving any warranty and guarantee , they only laying to customer, so any one want to buy a shoe from this store be careful with that , store need to fired his manager she do not know how to deal with customers, she thinking she is boss and customers are mad , if this store want to be get more customers need change his manager
November 2023 by Sneaky Man
Bought a jacket to go abroad for a school trip and mfs forgot to take the security tag off and I had to leave my hotel very fast to go to stores so me and some Mexican guy ended up having to use hammers to take it off and it ended up tearing , come here if u want to waste money .
November 2023 by Sam Michael
Customer service is zero no one available to help you to pay for items you have to wait half an hour for the cashier as there is only one person working return is the worst thing is over here.
November 2023 by Andrew Dillon
Went in to buy pool cues ? waited 30 mins to be told I can?t buy it. 3 members of staff on the job and nobody could give me a price, will get them in Argos
November 2023 by Nilu Hewa
Had an awesome experience last Friday evening, and I ve got to give it up for the guy with glasses who works upstairs.. He was like a super server handling several customers at once, but he never missed a beat and that smile never slipped. Total pro and super helpful. Big kudos...