May 2024 by S M
no plugs, sockets have been covered up.
May 2024 by Hamza 786
The staff here were rude especially the females and it seemed like they were busy talking amongst themselves. Never ever going here again.
April 2024 by M M
Came into the cafe after a long day at work.Needed to charge my phone.Came into the cafe there was a long line of people at the till.Before I had even sat down and was looking for a place to sit one of the Baristas, called out to Me and publicly embarrased Me by stating "Seating only for customers".I responded with " Whos says Im not a customer ? Im going to put my bag down and place my phone on charge then I will go to the till".I sat down.Again the Barista called out to Me that it was only for customers.I responded - "This has never happened to Me before and as the customer, I should not be experiencing this, when I havnt even been inside the cafe for 5 minutes. I will be leaving a review about this experience and sending this to HR".Her colleague got involved and agreed that as long as I go to the till and purchase something what I had done was fine.I told them I would be leaving a review anyway.I purchased a brownie for £2.65Im currently charging my phone.Im in my work uniform, theres no way I can be mistaken, for a homeless man / drug addict / young man with no job.Appalling customer service.Im definetly sending this to HR and Operations department.Sort the staff out.Im a business owner, outside of work and self employed within the workplace.While making profit is the bottom line and understandable, customer service gets you far.Doesnt matter if its in London or not and rent or anything else is high.Thats not my personal problem - I dont have to think about that.Whoever runs this branch / franchise / Costa organisation itself, chose to be located here, therefore any issues with revenue isnt my concern.Im just here to enjoy the atmostphere, eat from the chain and charge my phone.I hadnt even sat down and I was treated like I was doing something criminal without being a customer.I may decide after this to boycott all Costas.Just for this, Im going to everyone within the organisation who can do something about it.If I had sat there for 30 minutes and hadnt purchased anything, thats understandable.I literally walked in and got verbally attacked, in front of the local community, when all I wanted todo, was make myself comfortable and charge my phone, thereby using the facilities and taking advantage of the atmosphere the chain is known for.Its a NO from Me.
February 2024 by Rajveer Singh
Costa Coffee in Hayes Town is my go-to spot! The bustling atmosphere is a testament to its popularity, yet the staff manages to maintain efficient service. As a regular customer, I can confidently say that their cappuccino is consistently excellent ? a perfect blend of rich coffee and frothy goodness. It's the ideal place for a caffeine fix amidst the lively energy of Hayes Town.
February 2024 by D. S
Lovely place ,love their kids hot
February 2024 by Inderjit Aulakh
I have visited number of times hayes town Costa.In the past service was not that good, but now i have seen new face that is very friendly (Ramandeep) and she handle customers with smile. I ordered terry hot chocolate which was delicious.
February 2024 by Fran O Loughlin
Costa Is costa.
February 2024 by Anushka Gopeechund
Always enjoyable to have a nice costa morning coffee with the most delicious carrot cake.Great service today. Thanks.
February 2024 by Jasleen Kaur
So, I just got my favorite cake slice : Orange and raspberry victoria slice and I loved it as always. That's actually my favorite one from here apart from their variety in coffees. I can have it all day.For the service, it was quick. The staff was really enthusiastic. The two girls I would appreciate, who were working really quick with a smile on their faces.The place was full despite of being spacious. A good sign for a brand. Will visit soon again.
January 2024 by HARMANJOT KAUR
Rishab n arooj n bibika amazing customer service guys
December 2023 by Babasheeq
Ordered a chai latte and got a tea I could've made at home. When I pay £4 for a hot beverage I expect better. The staff have been ran into the ground and look disinterested. I don't blame them cus they were only 2 working.
December 2023 by Syed Ahmed
Nice ambiance and great
December 2023 by Char L
The staff here are so polite and quick! Service is so speedy and
December 2023 by anj
the staff in Hayes town in station road are very rude and they talk about the customer. Unprofessional and inappropriate talking.
November 2023 by Patrick Downey
Only came in to meet someone briefly (their decision to meet here) so ordered a small latte - expressed 'small' when I ordered...realised I'd been charged for and given medium when payment came through on phone...Easy way to make 30p franchisee...another reason to deplore coming to these places which rip you off so much in the first place...unfortunate but predictable.