January 2024 by Caroline Esdaile
The team at Keats Pharmacy are always polite, professional and knowledgeable. A good range of top quality products. I highly recommend this chemist.
November 2023 by Kalila Smith
Unbelievably rude. I was stood there waiting for my prescription, and the lady was disrespectfully talking about the 'inconvenience' it was causing her whilst I was stood there listening. I waited for 15 minutes and didn't even receive my medication in the end. A very dehumanising experience.
October 2023 by Rick F
Raj gave me a painless vaccination. He was friendly and very pleasant as were all the team. Many thanks Raj and to all of you!
July 2023 by Amanda Herrmann
Lovely helpful team and a charming well stocked pharmacy. Marion, the pharmacist is amazingly kind, patient and helpful with vaccinations and travel advice. Definitely recommend
June 2023 by Samantha Edwards
Raj was brilliantly helpful as is everybody at the pharmacy - good for products as well as prescriptions :)
December 2022 by Natasha Maynard
Terrible service; during an antibiotics shortage and an increase in scarlet fever in young babies, the assistant refused to let me know the email address which the doctor could use to email them a prescription for my baby, and demanded the doctor ring them to get that email address, which as you can imagine is impossible to do when the doctors are so busy. Other pharmacies are much more helpful and provide me with the email address to email through the prescription.
August 2022 by Alexander Simpson
Bit confused by all these other reviews.. I've been going to this pharmacy for years and I hope I will never have to change! All the staff are brilliantly knowledgeable about everything and have never failed to give very helpful advice. Marion is particularly brilliant as she remembers everything so can give very nuanced advice. They're all exceptionally friendly and welcoming.
May 2022 by Adam Silton
I came here for a vaccine and a woman doing it was remarkably methodical. She asked all the right questions and did the proper care before it and after.I felt really looked after, she spent about 5 minutes doing everything and not rushing it like many places do.I'm not great at receiving injections, but I couldn't really feel it and I find that a rarity.A full 5-star recommendation!
January 2022 by Jamie Edwards
Appalling customer service - rude, impatient and patronising. Saw a staff member visibly roll her eyes and sigh at a customer who was confused about the pick-up process for lateral flow tests, and needed a simple explanation. Said staff member complained that 'when you get asked every two minutes it gets frustrating' - well, then invest in better signage, alongside better manners.
January 2022 by P Q
Rude staff, snobby attitudes, unhelpful towards unwell customers ridiculously overpriced, Would not recommend go to Boots how do these people ever get the jobs especially the woman with shoulder black hair and the pharmist with short greying hair. Go to Boots and get treated like a human and save yourself some trouble.
January 2022 by Thorsten Beck
Incompetent and rude staff who repeatedly lie to customers. Worst is the pharmacist herself who refuses to talk to customers when there are serious concerns.
January 2022 by Pixie Q
Rude staff, snobby attitudes, unhelpful towards unwell customers ridiculously overpriced, Would not recommend go to Boots how do these people ever get the jobs especially the woman with shoulder black hair and the pharmist with short greying hair. Go to Boots and get treated like a human and save yourself some trouble.
December 2021 by Anne Russell
I moved here a short while ago but all notes did not arrive and medication had changed too. Did have a good chemist but find Keats exceptional. Has been a very difficult time for all, we really do not see behind the scenes but have just carried on as polite and helpful as usual. I speak as I find and they are five stars all the way for me.
November 2021 by Danish Mirza
Great pharmacy! The family?s been going for 10 years for our vaccinations and have always had great service at very reasonable prices! Highly recommended
May 2021 by Shea Owens
My wife went in to get some medication, and the people here were totally unhelpful, non-responsive, and difficult to communicate her needs with. They kept denying all her credit cards even though the charges could have gone through. And one of the workers (perhaps the manager?) was wearing her mask incorrectly, below her chin! Don?t go here!!!
