February 2024 by Fungayi Lawrence Chaza
Not so hot selection...but knowledgeable and friendly staff.
February 2024 by Arethea Aresti
Very warm staff, knowledgeable and helpful.
February 2024 by sofia Raja
Hi. I disagree with the comments below. In fact I went to Footlocker in Hammersmith 2 days ago and bought trainer's for my children. The customer service was 10/10 they really listened to everything I needed and helped me with showing and explaining a variety of footwear that would be suitable and comfortable wear for my children. I was very happy with my purchases. Footlocker have so much to offer and very friendly. I would highly recommend you will not be disappointed.
February 2024 by Fernando Cabral
Beware of this store's "returns scheme". In two occasions they mentioned that they couldn't accept the return as they didn't have "money" (this was a card payment). And more recently they didn't accept an online delivery, mentioning thay I had to print the labels at home for the return.
February 2024 by Shaffeq Sharhani
Ok place for trainers
January 2024 by Jade Leach
States on their opening hours open at 10am arrived at 10.25am telling me they?re not open for another 10 minutes come back at 10:40am with the doors not open and nobody on shop floor . With it still not being open .
November 2023 by Sian Talbot
Helpful staff
October 2023 by Morg Gordon
Excellent customer service from Mo & team
October 2023 by Antonio Marcos Rossi
Great,If you looks for good brands of shoes and clothers
October 2023 by Gabriela Lungu
Amazing attractive price reduction!
September 2023 by Fiona Peterson
I had an order to pick up in store. I found it to be the worst customer service, very disorganised with staff talking over one another, cutting in on each other and generally having no clue what was happening. It genuinely seemed like chaos. The first time I went in to collect I was told my parcel wasn?t there, despite getting an email to say it was, and to come back the next day. I tried calling 5 times and no answer. Was told I?d get a call when the shoes arrived. No call. Would not recommend using this store.
September 2023 by Elijah Ray
Terrible. I order Reebok shoes to be delivered in the store but they never arrived. I had to wait over 2 weeks before they cancelled my order and by that time, my old shoes had become completely broken and I ended up having many blisters. If you want good customer service or even good shoes this is not the place.
August 2023 by Kostas Stas
Terrible shop, worst in person experience. Come only if you want staff mansplaining you how to pick up your order, WARNING ?? they require a full body scan to pick up a pair of overpriced trainers
August 2023 by Hyunji Kim
The guy who is Jess ? is really unpleasant and unhappy unhelpful service. He doesn?t want to sell their product.No customer service.If you don?t want to work just don?t work.This guy really good at kick customers out. ?
June 2023 by QY Chan
Went to this branch to collect an online order. The entire process didn?t take long. However, on the shoes I got there was a brown filth point on the outside and dust across the underside. Besides, the paper shoe tree was missed in one of the shoes.Can?t be bothered to go back to return.Another thing was when I presented my ID card issued by the Home Office, the staff kept asking where this ?passport? was from and where I was originally from, which wasn?t not respectful.Other branches, even the one on Oxford street provided me with pleasant shopping or collection experience.