February 2024 by Paul Yung
Staff are quick and efficient friendly unlike most other CEX
February 2024 by Miranda Sadgrove
Great place and amazing staff
February 2024 by Brovo
Excellent customer service but I would not sell anything because they give you very bad price
January 2024 by Princess Ane
Very very very helpful staff! So understanding and so professional. We came in after getting scammed by the shop 1 min away from them (see pics). The rude guy from other shop refused to give us refund nor replace the product we bought and opened, and tried at his shop - right at his face (he even shouted at my parents telling them its not his product?s fault and he will not do a refund no matter what). Good thing he told us to check with CEX - because we found excellent customer service and helpful staff! CEX staffs (i forgot to get their names ?) but all of them was so helpful and so nice! They helped us out and sold us a GOOD product that actually works! Lesson learned, do not go to cheap scammy shops like the one in the image. Trust CEX! Hammersmith staff is the best! Thank you a lot guys!
December 2023 by Racket Collectah
Knobhead behind the counter is stealing a living because I wouldn't put up with it if they worked for me, would be sacked sharpish
December 2023 by Renzos Kitchen
They have sold me this laptop and left the password on it. There is no way to call them so I now need to go back in and get them to take it off.
December 2023 by L Poci
The best team
December 2023 by kelsey clark
Mariam is a real credit to the company, she helped me so much today, honestly made my dayThank you so much!
October 2023 by S Amir
Unprofessional unhelpfulOne of worth company you could deal with them ? specifically Hammersmith store ?
September 2023 by Jacob Will
Horrible costumer. I was going to by a phone but I decided not to do it anymore because of such service I will never be returning to cex due to the staff. I went at 5pm they close at 6pm that was 5 or 6 of them, and they completely ignore me and start joking with each other about not wanting to serve the costumer ( me ) this happened for a good 2 to 3 minutes into a decided to leave. Horrible. I do costumer service too but you have one hour left, act respectfully!!
August 2023 by Bogdan Burlui
Very bad experience, bought a watch and result to be stolen ,then change another 2 ,all off them have issues, long time to wait ,to be seen ,I'll personally avoid the shop waste of time and money
August 2023 by digzy and booky
scammer's .. sell broken devices and do nothing to help you or solve the problem even if you have a 2 year warranty .
July 2023 by Joshua Lee
Really friendly staff who know their stuff. Thanks for your help!
June 2023 by Young-il Kim
Horrible service, lost some of my stuff, told me to come back several times and it wasn?t processed though i was told it would be.
June 2023 by Boux
Shop opened later than advertised and as I was waiting to be served, the 3 staff members behind the till acted as if I were completely invisible! There was another customer who wanted to look at a phone behind the glass, staff kept fobbing him off and treating him as a nuisance. Also, there were two copies/cases of a game I wanted to buy on the shelf (that was also shown as in stock at this branch on the Cex website), however when I went to buy it, it turned out that they didn't have any left in stock at all! A complete waste of time.