January 2024 by f jo
woman with the glasses, who is the manager is INCREDIBLY rude. I have been hoping for years that someone would take her place but she is still here. so disrespectful and incredibly sly and sneaky. also the items are incredibly overpriced. I saw a shabby looking coat which was handmade (but by no means perfect or even decent) which was .... £200!!??!?!? are you JOKING?
December 2023 by Olena Ivanenko
Well this is my story. Yesterday I just popped around to ask if I can bring some stuff for charity. One of worked where female insulted me like a moron.I still shoked how people who work such place and being not young behave themselves so aggressive and rude. I m refugee and have not easy time but I never behave like that.Don't recommend that shop !
November 2023 by Melissa Ivy Bautista
This is the worst charity shop I've ever been. I visited this charity shop couple of weeks ago, and there is a blonde old lady running the shop that is very rude. I asked her for a price on an item with no tag on, she looked at the item and after telling me the overpriced amount, I replied to her that I would think about it, after that, she snatched it out of my hands, and said: "if you don't buy it now you might not find it later." I felt very uncomfortable.
August 2023 by M Hahn
Not welcoming at all, utterly disgraceful. There?re items had no price tag on, when you enquired they would quickly priced it random, depending eyeing on person to person. Literally 30secs later, the lady in permed blonde hair with glasses says, if you don?t buy NOW, you?d have to give it back to me, for I need to put the price on, simply made you feel very uncomfortable. A lot of people said people were very rude in that branch. Luckily, she?s not involved in cancer patient?s care, I could not imagine.
July 2023 by Emma Spearing
I will never go to this branch again! I bought a skirt that was quite expensive (I didn?t mind) but unfortunately it didn?t fit I returned the following day and said I was sorry but it didn?t fit! The young man at the counter said we don?t do refunds, I showed the receipt and it did state refunds at managers discretion, there wasn?t anything I wanted and asked him to get the manager, she came and refused to give me a refund! They made me feel very uncomfortable and embarrassed!!! I left the store and skirt and told them to resell it. They just laughed
July 2023 by Kanksha Mehta
Nasty old lady running this shop.I refuse to return.Prices are made up by eyeing the customer.The old blonde lady with glasses is so disrespectful and insulting.
April 2023 by Yo G
The manager old lady of the shop is terribley rube. She is the worst I came across in my entire life.Besides that, the shop is extremely overpriced.I really don't recommend this shop !
March 2023 by Cristian Oliver
The elderly blonde lady with glasses changes the timetable at the entrance non-stop. insensitivity!!! Once he writes that there are 30 minutes left, then he comes back and pastes another sheet saying that there are 30 minutes left. Don't waste your time here!!!
July 2022 by Vandana Shah
Disgusting attitude received this morning (12/07/22) from the lady with glasses/short curly hair. I asked if I could look at a gold clutch box in the glass cabinet and she replied "oh it's £100 and then quickly said sorry it's £75 sold the one that's £100 last week I didn't want to scare you with the price!? The only thing that scared me was the obnoxious, patronising attitude from this ignorant narrow minded woman! She clearly had made assumptions about me!! I would have happily made a purchase today and many other future purchases as I buy many vintage items and are always on the look out for them however i felt her behaviour did not warrant me spending my money here! Also the way in which the items were displayed in the glass cabinet was shocking, there was no care whatsoever all the items were just all thrown in haphazardly which was very off putting. This was my first visit here and my last.
July 2022 by miss Eve
As a customer should say the old lady that I think is manager (because yelling at volunteers at shop floor) is very rude and disrespectful. I where in cancer research shops before they treat the customers respectfully but this old lady is annoyingI never back there again.
October 2021 by Chiara Wilson
The shop is over priced and the manager (lady with the glasses) is truly horrible. Every time I go in she makes a comment and even stepped out of the shop to watch me walk down the road today.
October 2021 by Lucia Vazquez
I love this charity shop but the manager is absolutely rude. I made a comment about a jumper and she stated that I was ignorant because I didn't know the meaning of the word vintage. She also started to raising her voice to me. I'm a frequent costumer of the shop but her attitude is really off-putting.
September 2021 by Sam Smart
Dresses round £8-£10 so not that cheap. I saw books for £5, £6.50 and even £8 so I stopped looking at the books, very overpriced for a charity shop. Tops for £6.50, so not charity shop prices overall, disappointing.
November 2020 by Livvy Hackett
I was very excited by the absolutely adorable sweater in the window but I was told rather crudely they were not for sale and would not be for an indefinite time. When I saw it wasn?t in the window any more on a later day, I was too intimidated to go in anyway and I feel terrible. I donate there frequently because it?s conveniently next to the bus stop on my commute, but that?s not what I expected.
September 2020 by Maggie Geller
The permed hair old lady in glasses (assuming she?s the manager) was extremely rude to me. I was quoted a price on some unmarked animal figures a few days ago, later came back for them to be told by they are now three times the price. Her exact words were ?the person who gave you the price was obviously incompetent.? I was so put off by her attitude towards customers and employees, I won?t return which is unfortunate as I would love to support local charities.