March 2024 by Prisca Mbala
Went in today to pick up a package and was refused allowance to do so. There is a strange regulation that disallows customers to pick up their packages at certain times of the day, which is reasonable in some cases, but the fact that the post office is open until 5:30pm and collection stops so early on was frustrating for me as EVRi delivered after that time. I personally wasn?t aware of this, if so I would?ve gladly chosen elsewhere. For obvious reasons, I had contended to receive my package. The post office was only a secure holding place to send my package to and I feel a sense of obligation to rightfully be given what?s mine as it is MY purchase. The man behind the counter provided no reasoning for disallowing me, just trying to reinforce what was written on some piece of paper. No explanation, no consideration, no compassion. Now I have to wait up to 3 days to collect my package. Poor service, would rate no stars if possible
March 2024 by Dave
Really patronising service. The guy at the desk needs to learn customer service skills. Annoying, as I need to use their service quite often.
March 2024 by paola maddaluno
Hi guys please can you fix the issue with Evri Parcelon their website is clearly stated that you accept Evri - but then in the reality this does not happen I have been refused many time Evri parcel at your shop ? can You help ?? Thank you
January 2024 by elettra guggeri
Always good service
December 2023 by Kev McIver
Rude staff experience today. Hornsey Road Post Office was much better.
December 2023 by Matthew Temple
The best local post office.
November 2023 by Andrew Newell
There is a young Indian man aged about 20 working here who is the rudest person I have come across in a while. He seems to view customers as an irritant, an inconvenience to his day. I saw him talking today to a woman with basic English and he spoke to her in such a condescending way, like he was dealing with a child. He needs customer service training asap.
November 2023 by Dr. HC Nikki De Pina
Great service, very helpful and tons of patience with all in queue
October 2023 by Tasmia Khan
Lived here for 2 years and now moving, going to miss this place so much. Amazing service and friendly family run place. Helpful always!
September 2023 by Dr HC Nikki De Pina
Amazing helpful staff, they have such patience and do best to help even when the queue is long . Best post office team .
September 2023 by Freedom F
I went in after work on 11/09 about 5.15 to ask a question about a form I had for discounted travel and to have it completed at the post office counter and was met with hostility from the post master behind counter. I stood in queue for 10 minutes as there was someone being served to be shouted at whilst other customer was still there asking what i wanted. I responded by saying I want to ask a question with the possibility of a form being filled out for me. What form he asked with a ting of irritation. I responded by saying I would rather he didn?t shout or raise his voice whilst another customer was present in which he then placed the closed sign! He spoke to me in such a rude way I was actually quite surprised. I said I will wait until he finished with other customer and he threw his hand up and began to mumble and ignored me and pointed to closed sign. I told him I was in queue already. Long and short he told me he wasn?t going to serve me because post office close at 5.30. I left feeling extremely upset and returned to ask for his name which he refused to give me.I unfortunately would not return to this establishment again.
August 2023 by D Dodds
Chaotic, unprofessional and crooked.Went to return a parcel which required proof of sending and the man behind the till wanted to charge £12 for this service. Thinking this was off, I left the post office to do my own research and found out this was a free service offered by the post office. The man was therefore intentionally trying to scam us. After queue up again to show the Royal Mail website offering this service, we were told they won't offer it and we should just do it online. Obviously they just wanted your money but don't want to do the work. Will raise this complaint with Ofcom and Royal Mail central office.
August 2023 by Georgia Leefe
Post office not open when it says it is. Went there yesterday (29/7/23) at 6pm to collect a parcel. Whole shop was shut. They need to update their opening times
July 2023 by Charles Jaja
Says it closes at 6.30pm. Hot there at 6.24pm, they are not ready to serve customers any longer saying "the system is no longer working"
May 2023 by Daniel
Already once in a row the post office is closed when it should be open according to what it says on Google Map ?Stop misleading people and do it right!