March 2024 by Pranay Kotak
Hi I would never write up a review if it's either worst or excellent. This car service centre of Halfords provided worst service because 1) there was no parking space when I reached in my time window 2) The center manager was busy on the phone 3) they asked me to park the car on a yellow line on the road which I refused 4) few mins later I saw their service person removing car out of the garage space and while parking he banged the mirror against the wall which kind of worried me and I mentioned this to the manager and I took pictures of my car to ensure that it is in proper condition while collecting 5) I usually receive a text when I hand the car but this time I didn't so when I inquired the manager he said I need to call customer service, but the fact is they were not loging in the car as they were running a delayed service. And I receive a txt when ready to collect in usually 30 mins but this time about it took more than an hour 6) Manger did not bother to give any briefing about my MOT report except it needs the brake pad review. Look up online and book 7) next day my car warning light said need tyre pressure adjustment. I did thrice in last 1 week as it was loosing air at a slow pace until I noticed a nail which was stuck in the front tyre on my car . This was an intentional work of the garage people to bring more business. Please be cautious when handing in your car in this garage.
March 2024 by Isaac Parry
Went a quick MOT. It was quick service.
March 2024 by Paul Shepherd
Great experience. Dealt effectively and quickly with my problem. Couldn?t have asked for more. Thanks To Joel and the team ?
March 2024 by SHIVANI GABBA
One of the best halfords branch. I have always been going there for the service or any other issues with my car. Customer service by Joel and Alf everytime we visit there. Thank you for being always friendly and helpful ?
February 2024 by Binyamin R
Happy with the tire replacement services
February 2024 by Ellie Connolly
Awful experience.I booked my car in for a service here. 3days later driving my car the engine starts overheating I open the bonnet to see not a drop of coolant in the car immediately I buy some from the petrol station to find out all the coolant I had just put in has in fact has all leaked out something that wasn't an issue until I brought my car here for a service. I now Cannot use my car now until this problem is fixed.Almost £300 for a major service.I will never be using this garage againAVOID AT ALL COST
February 2024 by BM London
I took the car for a full service £300 almost as much as a main dealer, suddenly a seal trim which hold the oil cover dropped because they took it off which they shouldn't have plsu they broke it when they did and replaced the pivot with plaster board screws. Still waiting for them to call me back to arrange a repair.
February 2024 by Daniel Fardon
Excellent quick service ? headlight bulb replacement and excellent value.
January 2024 by Ian Fletcher
Really unfriendly & unhelpful staff. Rolling a cigarette while serving. The office was dirty & smelly. Wouldn't do a simple tyre change using a national company account, told had to go other Halfords to book & wait. Not given any help / advice . Just went to Kwik fitTold them the account number & tyre done within 30 mins. Halfords needs to train staff on being more helpful
January 2024 by Rika Hearnshaw
Had my car MOTed and serviced here today. Really impressed with the customer service, the man at reception was very clear, helpful and detailed in explaining the work done and the MOT results. Will be coming here again for my next MOT!
January 2024 by Warren Ellis
Booked a tpms service, waited 10 days for the appointment, turned up as arranged to be rudely spoken to and told they are cancelling the appointment and I need to go to BMW, turned out to be a valve insert that was the problem, had to drive a run flat tyre for a week with mo air in it until I could get an appointment, thank you for not bothering to look after your customers and leave them in a dangerous situation that could have easily been repaired in the service I booked, well done Halfords for the worst customer experience ever recieved from a company, I would avoid this garage at all costs
January 2024 by Sejal Shah
Absolutely avoid this place I've just found out the work done on my car was not only dodgy put me and my family at risk. I will never use another halfords ever again. Especially not this one. Still waiting for an area manager to get back to me. Used cable ties to fix my car!! But charged me for the part!!
December 2023 by Bogdan Petrovici
Cancelled my booking without any explanation.Try to call back and it takes forever to get through to the customer service.Last time using Halfords
December 2023 by Zoltan
Called the service on Monday (4/12) to have my winter tyres swapped so they booked me in for Thursday (7/12) asking to drop my car at 8am. This is a service I used years ago in the same garage without any issues. Arrived on the day to find out they actually can't swap my tyres as they were not purchased from them (as per the policy) and been told to go home. I made additional personal arrangements and wasted my time because the person on Monday wasn't aware of their own policy. This is unacceptable from a big company like Halfords.
December 2023 by Hmd D
Always very helpful and friendly staff. It's my local shop.