November 2023 by Mark Gregory (Gazza)
Absolutely a brilliant customer service from the time I picked up the order to the time I had to go back with the order because they weren't working customer service within the Enfield branch is sensation well be ordering more from Dunelm in the future and from this store
November 2023 by Alexandra Doukanaris
It really good for things you want for the house but every time I go there's hardly any staff to help. We have to walk all around the place to find one person to help and when you do they say one moment and wait an other 20 minutes to find someone else
October 2023 by Miaad
Great variety of products, nice little cafe but with very long queue due to having 1 coffee machine only.
September 2023 by Supun Perera
Good store.. but payment queues take ages.. only 2 or 3 people work there and expect to stay at least 15 minutes in queue for payments. No self check out available too
September 2023 by Karen Sellick
Nice and quick click and collect. Bought a rug. Great value and already Almost flattened out after less than a day down
June 2023 by Lindylu Elliott
Love this store, everything you need for the home and much more, beats things "on line" that you can't see for real or touch. Cafe pretty fab too, wonderful cakes, had St. Clements tart which was gorgeous, plus ladies working in cafe friendly and helpful. Only criticism is tea bag too weak, would appreciate stronger cuppa. Many thanks.
June 2023 by Chris
This is a great Dunelm. Always has what I want in stock. Got some amazing soft bamboo pillows from here. Loads of great rugs of all sizes too. Now has a decent cafe inside too and the home section has been made a lot better. Good to see.
June 2023 by Leanne Powell-Pritchett
Massive queues last Tuesday and only 1 till open. Found the staff Meggie rude and was trying to pick an argument with a customer because she asked for her name so she can leave a review. I felt so sorry for the young lady as I was in total shock when Maggie got angry and started to accused the young lady of shouting. I did jumped in along with 4 other customers to explain that the customer was innocent but Maggie didn?t care.I felt that Maggie was trying her best to wine the lady up when she told her to calm down. I hope that lady is okay and I also hope she sees this message because not at all did that lady raise her voice. I hope the lady complains and I for one would never be shopping in that store again due to Maggie you lost a valuable customer as I have been shopping in that store for years.This store has gone downhill.
June 2023 by ALI
Lovely homeware shop to visit selling all kinds of items for the home including lighting, furniture, kitchenware, bedding, bathroom items, curtains etc. Customer toilets. Customer cafe.
April 2023 by Jay A
The cashier didn?t remove the magnetic tag from my pillow that I purchased. I only realised this when I got home so I had to drive all the way back to the shop to get the tag removed. Dunlem employees please be more vigilant and check items whilst serving customers!
April 2023 by Addy
I love Dunelm, got most of my house bits from there, but staff in this one is so slow, when you eat in their cafe it take forever to get a coffee, even though all they have to do is press the button on the coffee machine, customer service is lucking
February 2023 by Ibrar Qadus
This is fantastic store for homewares, with a great selection of ready-made curtains, kitchen utensils, duvets, and cushions. The range of products is impressive, and the quality is excellent. I was particularly impressed with the variety of kitchen utensils on offer, as well as the range of colors and patterns available for the curtains and cushions. The store is well organized and easy to navigate, making it a breeze to find what you're looking for. Overall, I would highly recommend Dunelm for anyone looking for stylish and affordable home decor options
February 2023 by George Popa
In need for "some" quality home products (bed, furniture, etc) this is still one of the best brands to go for. The shop well stocked, instructions and signage visibly everywhere. A bit too much waiting at the tills but overall ok.
January 2023 by Natalie AC
Ordered online for a click and collect. The store was quite busy, did other shopping then queued to pay. My store items were paid for then the assistant left me standing there, muttering something about needing a password for the collection. I suggested she serve the next customer but was left standing there for 10 mins. I spoke to 3 other checkout assistants about waiting for the collection, all of whom looked at me vacantly then disappeared into the office.i wanted to speak with the manager but was pushed for time. Appalling customer service.
January 2023 by Emma Suzuki
Lovely sofas at a fair price and delivered with care including bringing into chosen room. Arrived quickly - efficient service.