March 2024 by David Taylor
Not good
February 2024 by Salvatore Marziano
Finding the right mattress can be daunting. A fairly high pressure situation because the wrong call can lead to months and years of back pain and discomfort. However, bensons for beds provided me with the PERFECT mattress for an extremely affordable price. Every morning it's hard to get out of bed because of the high levels of comfort that my new mattress provides. I want to give a big thank you to Mark who really helped me find the right mattress for me. He helped me narrow down my search and find a number of potential suitable options before we finally found the one. Genuinely the best customer service I've ever received when mattress shopping!
February 2024 by Richard
From walking in store, being greeted & served by Mark (who was fabulous) to receiving delivery today. ? percent perfection quality service. Thanks, Bensons, for beds, Enfield branch 5 stars ? ? ? ? ?
February 2024 by Ajay Chawla
A complete solution for Bedroom, i.e. beds, mattresses, pillows, and very wide range, too. Also, they have an automated system of suggesting the most appropriate mattresses for you. Very competitive prices, too.
February 2024 by Mark McDonough
Mattress supplied by Benson for Beds excellent quality and price with frequent updates on delivery. Great Service.
February 2024 by Lee Smith
Nilufa was very helpful and polite
February 2024 by Celeste Match
Very knowledgeable, professional and kind staff
February 2024 by L C
Would give more stars if possible Excellent Service came in yesterday and Rushid went above and beyond to help us extremely professional and knows his stuff & had every bit of info we needed and made it a really easy enjoyable task, they also have an amazing selection of beds def be back in future for more furniture ******
February 2024 by Michael Duval
Great guys who did a great job. No messing.
February 2024 by Mj Abd
Only comment and complaint I have is that the original date of delivery was pushed and I was informed about that a bit late
February 2024 by Paul Messer
Friendly and helpful service
February 2024 by Mariglen Masdreku
I wish I could give this even less than one star. The Customer service I recieved from this place was absolutely horrible. Not only was I ignored continuously despite multiple emails, but when I spoke of how I myself deal with back pain, the worker told me I have to take over 40 photos from all angles and sections to 'see' if it was the manufacturers blame or mine. Only to then not even consider my email but to tell me I have to pay extra for a surveyor, just to refund a mattress. What annoys me even further is I didn't ask for a refund, and simply asked for a replacement as I wasn't willing to have wasted £900 for a mattress only to not even use it. I am appalled with the way they handled my situation, not considering my discomfort as a customer and making me go through the hassle of sending so many emails and taking so many photos of my mattress, only to not even be felt empathy for. I barely used the mattress, yet the way it sank in the middle (with no weight on it) was honestly ridiculous. This is the worst company I've ever bought from, and I never leave reviews, but the way they handled me so carelessly I knew I had to make a point.
January 2024 by Tharmalingam Inpanesan
Service, Price and quality
January 2024 by Kaye Left
Just want to leave a review for the customer service for this store and especially Mark.There are really good range of mattresses in store and we felt like there were plenty of good choices.We bought a mattress for our elderly mother and she seems very content with it.Mark assisted us with our purchase, giving us options and was very very helpful. We had to return our bed base due to our own miscalculations of measurements but it was also very good quality as far as we could see in the few days we had it.Our problem was dealt with in a completely proffessional manner.I have also dealt with other staff who are attentive, helpful and professional as well.Over all very positive experience and would reccomend the store and service to friends and family.
January 2024 by Ken Andrews
It began with the friendliness of your staff. Their knowledge to explain the different products and gave us all the information needed to make an informed choice