February 2024 by Maria Antaria
Rude staff almost shouted at me.
February 2024 by Monika Wasilewska
Horrible customer service. Not by everyone who works there, but just one person who makes it extremely unpleasant. I've experienced being obnoxiously ignored many times. No greeting, no bye, casually drinking in front of customer, checking the phone or simply starting a conversation with someone else in the middle of serving you. No acknowledgement or respect for you or your time. I'm talking here about basics of customer service. I don't need to be greeted with red carpet, just respected.
February 2024 by Judit Gaspar
Outstanding Service at Earlsfield Post OfficeI had an exceptional experience at the Earlsfield post office today while sending my husband's papers to the DVLA. Mir Sadiq Ali provided outstanding service. He efficiently checked our form, issued the postal order, and recommended the best method for receiving our original documents in a secure envelope. His patience, politeness, and wonderful manners made the process smooth and pleasant. Credit is due to Mir Sadiq Ali for his commendable assistance. Thank you for the exceptional service.
October 2023 by James Beck
Absolutely Terrible. they have lost two tracked valuable parcels in the space of a year, How is this even possible? I have simply been handed a claim form which is useless as the item I sent I no longer hold the receipt for. The assistant didn't even check my reference number, avoid this place at all costs.
August 2023 by Alex
I sent a parcel and specifically asked for Tracked 48 service, which should cost about £3. Wasn't until afterwards that I noticed I'd been charged £9 for special delivery, which was totally unnecessary.edit: Thank you for the detailed reply, it seems I was misinformed. It's strange that the best services are reserved for online and collection orders, but this perhaps should have been a review of Royal Mail's corporate polices instead.
July 2023 by G T
Had terrible experience there, was dropping of the parcel and they refused to print a label even though I had a QR code and was instructed to visit any post office, they where so rude and dismissed me straight away considering that I queued up for about 25 mins. They need to train their stuff on customer service and how to do their job.
July 2023 by Charlie Kerton
Helpful friendly staff, quick service and offer plenty of services.
July 2023 by Erness
Unfriendly service , and unavailable to help customers with lost items, they make me very frustrating!
May 2023 by Yu Sun
Staffs are so not helpful, they are not rude, but just lazy and not helpful, went there to collect a parcel, before checking, he told me that my parcel not there and asked me to come back at 1pm, I asked him to have a look first, then he found my parcel and told me he made a mistake ?!
May 2023 by Tom
Lost my parcel, tracking didn't even record it as collected from the post office. Last tracking said 'Sender preparing item'. Normally there's an update when the parcel is collected from the post office, it seems like the parcel wasn't labelled correctly for international shipping.
April 2023 by Marta M
Local to me, it's small but staff even busy time provides the required friendly customer service.
March 2023 by Ezekiel Morrison
Rude and racist, then commenting on how I should spend my money when paying bills, very strange men. Only use wandsworth now. Gave the two stars for the lady thats always pleasant when serving customers.
November 2022 by Michael John
It does what a good post office should do, and is centrally located.
October 2022 by Paivi Tenhunen
Very good little post office. Friendly, helpful and efficient staff.
June 2022 by Sam Walker
Was helped by a lovely lady today. Very much appreciated. Would recommend this branch for their service.