March 2024 by Jefferson Lopez Alvarez
i wish i could give 0 stars, there?s a blond woman working there that you can tell she hates her job she said her name was georgia. everyone in tha store will just waste your time, she did nothing to help and just try to get rid of you asap
March 2024 by Peter Johnson
I went in for some help with my data. I was previously on Vodaphone and was struggling with the service and using my internet. A lovely lady called Georgia helped me, she checked all my settings for possible causes and found there was a setting on my phone that was blocking my data. I was very impressed with the customer service and have now moved my contract over to o2. I?m getting a much better deal and the service is now fantastic. Thank you for your support o2.
February 2024 by Karen Jenkins
Not to be funny or anything but the customer was service was too perfect. The lovely girls in the hijabs were so helpful and so lovely. They definitely deserve a raise! There was a lovely young man with glasses who greeted me on arrival and had a lovely smile! It really makes a difference when they?re like this. I would recommend absolutely everyone and their nan to come to this O2. Absolutely lovely team #newphonewhosthis #upgradedgang #iloveo2 do
February 2024 by Kieran Harris
Amazing staff! Always so welcoming. Would definitely recommend:)
February 2024 by Yasmin Abdi
Amazing team! Helped me get an upstage watch and tablet at great price! Lovely team
October 2023 by Mohamed Ismail
I visited the o2 shop at southside shopping centre Wandsworth to deliver back a virgin media kit . Treated aggressively and rudely and the customer assistant may be the manager on the desk I met took the box and threw it outside the shop. Very bad experience and rude customer service.Avoid like a plague. Even now I made a complaint to 02 complaint review more than three weeks they didn?t bother to resolve it .
September 2023 by jennever pelaez
Google Maps details say that this store opens at 10am. It?s 10:58 now and I?m looking at a still-closed storefront.What a waste of a trip to get here.
September 2023 by Carlos Garcia
Don?t respect their opening times. 2 hours later they were still closed.
August 2023 by John Penman
Lamarr & the Crew at O2 Shop in the mall here were brilliant. Helpful, friendly and super efficient. Helped us top up our O2 cards for 2 months travel in EU & the UK. For we foreign visitors without UK bank accounts, it?s been a mission attempting to do it online.
July 2023 by Tyron Jerome
Curly haired guy served me, absolutely disgraceful service forced me into buying a virgin media package I didn't not want or ask for, accessed my bank details now I'm stuck in a 24 month contract I never signed up for, and got sold the wrong sim package, thanks a lot o2 lost a long term customer of 18 years
July 2023 by Josephine Boyle
Excellent service the team are really sweet and they all helped me with my upgrade
July 2023 by Ben Kwadwo
Absolute disaster. The customer service guy (larger build) there was incompetent, dismissive and downright rude. Cutting me off, making comments on some apparent facial expressions I made, then gave me 2000% the wrong sim AND the wrong information and sent me on my way. An utter disgrace, and people like him should NOT be working customer service EVER!
June 2023 by Attilio Iacono
Really great storeAmid top class guy he deserves a extra on the wages.
March 2023 by Phoebe Taylor
I found the gentleman who assisted me with my phone insurance very helpful. I have had so many issues with O2 when trying to use the online chat function so I was apprehensive going into the store. This experience was much better. It is a shame that the online chat service is so poor.
March 2023 by Mary Jules
Knowledgeable and informative staff, but the could not provide what I required.