November 2023 by Roe Deer
Like Cia T has said in her review, things HAVE changed in RECENT months.I have found the receptionists to NOT be as friendly as BEFORE, (IF they are even the SAME people),as they all seem like they are pressed for time, as I recognised one of their voices and didn't find her to be as friendly as before and I said so and she said that I was taking a long time to choose an appointment date and time and that she had loads of other calls to attend to,HOWEVER I explained WHY I had to think carefully, as the original date I HAD FIRST requested INSTANTLY was NOT available. Anyway she was MORE understanding, ONCE I had explained to her WHY, HOWEVER I felt she SHOULD of been MORE PATIENT AND UNDERSTANDING WITHOUT KNOWING. Anyway she went on to TRY her BEST to get me an appointment ASAP and on the date and time SUITABLE for ME and actually offered me an appointment with another surgery that WOULD be SOONER, than the next available one at THIS surgery and it wasn't at Valley Park and I did not know that was an option,so I appreciated that!!! ???Prior to THIS experience, there was ANOTHER female receptionist that said at the end of the call, that she had given me MORE than enough time and I felt that was inappropriate, as I did NOT feel like I was taking long.And lastly within the last week or so, I called to request a blood test and the man said he could issue it and sent me a form via text.HOWEVER he sent the one, I had previously requested.So I had to phone AGAIN and wait for about 20-30 mins the EXACT SAME amount of time I waited the FIRST time and AGAIN being number 3 in the queue, the EXACT position the FIRST time too.Anyway I explained that he had sent me the wrong form, ONLY for him to respond like I must be lying and that he DID send it. I said if that were so, it wouldn't be asking me if I want to download it again. I wasn't rude. So he said there must be a problem with my phone and I said I don't believe so, as I have NEVER had ANY problems BEFORE with the surgery sending me texts with attachments.So he said can I come into the surgery to pick up the form. I said that IS difficult for me to do, as I have mobility issues. So I asked IF he or someone else could look into what might be causing the problems and ONLY IF they can't fix it, THEN I WILL HAVE to come to the surgery,as the surgery IS NOT as close to me since I moved over a year ago and I have a long walk and TWO buses to travel to it but I actually wanted to stay with THIS surgery BECAUSE I had SUCH a PLEASANT experience ESPECIALLY the WARM and helpful receptionists until RECENTLY!!!!!The call was concluded that he would look into things the following day. I HAVE NOT heard from him or received a text. NOT Good!!! So I will have ring AGAIN to sort things out.And FINALLY before this, I had spoke to the surgery manager not on request, IF I could have double appointments because of my mobility issues, making it difficult to keep coming to the surgery and I felt they weren't very understanding and surprised that they did not see from my records, IF it shows/holds that kind of information, that my previous surgery, accommodated me with that.So in conclusion, as I was NOT planning to write SUCH a LONG and in-depth review and probably should have done so via the text message that requested feedback,but I was triggered by what Cia T said, as I thought it MIGHT of been MY own personal experience that JUST happened to ME but sadly not! It IS a shame and I HOPE THAT as I have taken the time to write this review, that EACH point I have made, would be CAREFULLY CONSIDERED, in HOW to BEST rectify, whatever has changed for the worse. It IS Possible!I DON'T want to have to change surgery's AGAIN, as I HAVE ONLY had to BECAUSE of moving and was GLAD when I found I could stay with THIS surgery, despite moving AGAIN.HOWEVER with my mobility issues having worsened and NOW THESE RECENT ISSUES with the surgery, I AM considering WHETHER I will have to, to accommodate ME, regardless of whether ANOTHER surgery is good or not. It's a shame if
November 2023 by Paul Goss
Dr sakeella is brilliant and so thoughtful to your problems and aliyah mirza I thank you both for trying to get my injection brought forward and I thank aliyah for all the time she spent with me on the phone with my pain let's hope I get it early and thank you two so much
November 2023 by Paul Education
Really happy I changed to Valley Park surgery.The care is probably the best I found in Croydon.Even our dear receptionist Stella is caring, listening and very patient.Keep it up please ????
November 2023 by Cia T
Something has happened to the surgery in recent months. I am not too sure what is happening behind the scenes but I urge whoever is in charge to rectify it for the good of the patients.Very Late responses, Late appointments, Rude Receptionists. Unskilled staff. No one seems to care anymore.Great nurses and doctors are gone. If, there is something happening impacting staff, it is now spilling over into impacting patients.I use to feel blessed to be at this surgery - not anymore. If it doesn?t improve, I will have to find another one.
October 2023 by Fes Ajelo
The team are very helpful, professional and always listen to your views and act upon it. From the doctors, physiotherapist and the nurses and the pharmacist.Jacenth, one of the receptionist is exceptional. She is always very helpful and gives you 100% of her time, she's very patient, kind and empathetic.Thank you team for your care.I recommend Thornton Road Surgery to anyone.
October 2023 by mohammad shahin
Very, very bad treatment based on continuous lying. I checked my blood pressure and it was very, very high. They told me that they would contact me. After that, the hospital where I had the operation contacted them because of my high blood pressure, but there was no answer. After more than two months, I have not received any contact from them, and whenever I call them, they tell me the same lie. I wouldn't recommend them even if I was on my deathbed.
October 2023 by Arwa Hammad
I had an operation on 07/09/23 for gallstones and it was cancelled due to the high level of bilirubin in the blood. The clinic was informed by the surgeon that I should see a gastroenterologist on an urgent basis . After more than two months, I have not been contacted. I reviewed them several times and finally I was able to get an appointment, but on the first of November . I think they understand urgent basis is wrong I do not advise anyone to register at this clinic.
September 2023 by Kevin Cob
This has been my GP surgery since 2003 and I must admit they are wonderful. The staff and nurses have time for me as a patient that I will never consider changing this Surgery. Keep up the good work.
September 2023 by azza busheha
Jecenth at Thornton Road was very helpful and took the time to make sure all my appointments are fixed. She also give me a very helpful and friendly service. All the best to her and god bless.
September 2023 by BRUSH and Wings
This guy Zain was at reception is very very rude. I was almost dieing to reach the GP from bus stop. So I got late by 12 min and this guy was very rude and said the doctor can?t meet you. I was very very sick but he sent me back knowing that I was sick. On top of that he was extremely rude and so rude that I have to cry when I came from hospital. Extremely disappointed and heart broken
July 2023 by DURSUN EVMEZ
My family and I changed to this Surgery and I can honestly say that I made the right decision. The doctor's and staff are very helpful and they keep an eye on all your medical details.They always follow up any consultation and keep calling or messaging until you respond which shows they care about your health. They also have online consultations etc via an easy to use App which makes life easier when required. Recently I was seen by Janani who was very polite and professional and made me feel comfortable. I highly recommend Thornton Road Surgery.
July 2023 by Shabna Z
I?ve been hesitant to join a new dr surgery as all I hear is nightmare stories about no appointments, rude receptionists etc. Then I found Thornton road/valley park and was intrigued by how they use Dr IQ. I just have to say I am so impressed. They are an amazing example of how to use technology to help with the struggles faced by nhs. The app helps me get the appointments I need and helps the surgery decide where to place me - it?s a win win. I usually hear back within a day or even same day which is amazing. When you call they have a system that keeps you in the queue for you and they just call you back when you?re near the front. And everyone I?ve spoken to is SO kind and helpful, they always make me feel heard and looked after. Just a huge thank you to everyone who works here and everyone involved.
July 2023 by Fernanda Guedes
Amazing team, very helpful and friendly. Every time I call to the practice they listened with care and try to advice me and help me in the best way.
July 2023 by Joanna Alexander
I called earlier for some support and assistance with outstanding queries I had no lt heard back via using the DR IQ app. The receptionist Jacenth was so helpful, understanding and did her best to get me an appointment as soon as she could.Thank you so much
July 2023 by Charles Benneh
Just had fantastic reception with nurse Huma who went beyond the call of duty. Amazing smile too, friendly and very accommodating. She?s the best! Five stars man!
