March 2024 by Janet Stringer
Parking is difficult and not free after 9am
March 2024 by Jessica Frimpong
I did a next day delivery.I received an email in the morning that my package will be with me by 3pmAt 1 something pm, I receive an email saying they?ve tried to deliver but no one was in.IVE BEEN IN MY HOUSE THE WHOLE TIME. I have cameras at the front of my house ! I NEED MY DELIVERY for that same day. NO ONE CAME, NO SLIP WAS ALSO RECEIVED.I called to complain. A young Asian lady picked up and she was VERY RUDE. SHE KEPT CUTTING ME OFF AND WAS VERY RUDE AND CUT THE LINE. I HAVE BEEN ON THE LINE FOR 40mins just for someone to behave like this and CUT THE LINE.
March 2024 by Uncommon Sense!
After sending various items through this office, all of which vanished for three months, said items were returned damaged and un-sellable, this meant me refunding over £6,000 to my customers. Not a word of apology, no acceptance of fault for what happened...and now I have to send one item to California to have it repaired, at my expense. I've lost six valued customers and the potential for more business with them because of the uncontrolled thieving that takes place at this sorting office. The management are not full time, as in they rotate the management to other sorting offices once a month, and you'll never get to speak to anyone who "knows what is going on".Utterly disgusting service that has lost me nearly £8,000 of profit that would have allowed me to continue trading for the year, but the Royal Mail lied, deceived and clearly knew one of their staff is a regular thief!I wonder if I should send the bill for the repair to them?...and the cost to ship the item to America as well!!!
February 2024 by Pavel Macjiehka
Aaaa its to shame that in google no options put Zero stars.Tracking update not existing.Just think what are you doing.Also Help Phone Service aaaaas its Zero level.Royal Mail its the cheepest optionsNever recommend if you need send something important for you.Only trash mail, OnlyJust trust and look also other comments if you doesn't believe
February 2024 by H h
Missed my passport delivery. They said they would try and deliver it the next day. They didn?t. Went online to request another delivery date. They didn?t even attempt to send it out. I need my passport yet they don?t answer the phone and never attempt to deliver again on any of your requested days.UPDATE: they ended up sending it out on a random day and posting it through the letterbox. Why on earth did it fail the first time if you could?ve just posted it? So unorganised. They need to get it together.
February 2024 by Nelly Mac
Royal mail is the worst, they are rude and unhelpful and outright refuse to correct their own mistakes. They are theives and the manager Sandra is the most unintelligent creature I've had the displeasure of encountering. 3 times I've provided evidence that my parcel was delivered elsewhere and this women had the audacity to conclude I had indeed received my parcel and closed my case and mark it as resolved. Now I have to go through my bank. Such an unethical company and terrible employees
February 2024 by Jill
Why is the postie coming into our blocks and dumping all letters? There are working lifts so the postie can put mail in letter boxes. My Doctor?s letter was dumped outside the block plus DWP mail. Today mail is dumped on the stairs and not in letter boxes. This is wrong full stop
February 2024 by Mohammed Ahmed
Parking is awful
February 2024 by maria antonia vergara
good attention
February 2024 by black10beauty
I have moved into Kindred House since April and still don't have a postman for the building. This is getting ridiculous. I am missing important letters for hospital appointments, council tax, letters from DWP, parking tickets and a lot more. They get to my postbox sometimes over a month after they were sent. WHEN are we getting a postman.Would be zero stars if I could because at this point you just cause stress by not delivering.
January 2024 by Kay
Poor management understaffed
January 2024 by Joshua Woodward
Actually terrible. The amount of late and lost post that come through this office is a joke now.
January 2024 by Ron
I had a parcel sent from a business, it travelled as expected through other depots like Midlands, then it arrived here on the 21/12/23 and now on 28th it is still there, total brain dead depot as always. I use to work here when it use to be next to the train station and still it is complete baboons running the show which during my time was a bald moron called Ben or Baldy brainless Ben as he was well known by. Total useless management at this depot always have been.
January 2024 by Donna Kebab
This mailing centre has a habit of losing special or tracked deliveries. Postman never leave delivery cards and are vague what they do with your items afterwards.The mail centre itself is a joke and they take no responsibility for anything they lose and are never honest with how their operations are run.High value items have a tendency to disappear which explains why the delivery updates are never updated.Avoid using Royal Mail at all costs.
December 2023 by abzinho10 karim
Very helpful staff. Keep up the good work guys. You all deserve 5 stars.