November 2023 by souhail suffee
Ordered a pizza without ham and it came with it. I phoned them and a lady called Bagya answered. She was condescending throughout the whole conversation and wasn?t helpful at all.They said they will give me an email address to show proof that the pizza had ham it in but then didn?t follow through. I must say her customer service skill was the worst. I wouldn?t order from them or recommend anyone from ordering there.
November 2023 by Mark
If I could put 0 stars then I would.Ordered 5 large pizzas at 11am to be delivered at 12.30 on their app, app said it?s been delivered, but no pizza?Called the store at 12.30 and they said that the store opened late so the pizzas will be another 40 mins? i asked why did the app say it was delivered, they said it is an automated message and they have no way of controlling it.I asked why it would take 40 mins and they said they have other orders to complete first, even though I pre ordered at 11amAbsolutely shocking service
November 2023 by Kim O'Shea
What a farce of a company.Your Addiscombe Road branch is appalling.The staff are clueless, unprofessional, and unaware of the basics of customer service.Ordered at 11.08am - for delivery at 11.45am, the earliest slot.At midday - nothing had arrived, and the online status said 'preparing' (as it had for almost an hour).We tried to call the restaurant 16 times and no answer.We called Head Office and spoke to Natalie in Customer Services.She also couldn't get through to the restaurant.At 12.38 I finally got through, only to be told the order would be with us in 20 mins.At 1pm, still no food (almost 2 hours after the original order)We again got through to the branch after 3-4 attempts only to be told they weren't making our order as they didn't have any ingredients??We asked for our order to be cancelled and they did.We called back Head Office and spoke to Natalie again, who apologised and advised she couldn't get through to the restaurant!She then told us our order had been cancelled - but the store had not processed a refund request!!Thankfully, she then actioned.This was a large order, for 14 staff, all of which have been left annoyed and lunch-less!No apology, not compensated in any way!Consider it lesson learnt - we're off to Pizza Hut!
October 2023 by Aidan Doyle
Discusting place . Ordered my food for collection. Chicken wings were Freezing cold. Hardly any cheese or pineapple on pizza. Told the chicken wings back. Staff put his finger in the chicken wings. And said take a seat ill warm them up. Said I wanted a refund he said no . Complaints go to head office. Never going to this place again . Rude staff . Very hard to understand them. Probably not been in the country long. 0/10
October 2023 by vishnu comets
I recently dined at Papa John's in Croydon, and I have mixed feelings about my experience. The food, I must say, was not bad at all. Their pizzas were flavorful, and the ingredients tasted fresh. However, the standout aspects were the service and atmosphere. The staff was incredibly friendly and attentive, making the dining experience enjoyable. The cozy atmosphere added to the overall positive impression.My only concern was the location. It was a bit challenging to find, especially for first-time visitors. Better signage or clearer directions would be a welcome improvement. Despite this minor inconvenience, I would still recommend Papa John's in Croydon for a tasty meal and a welcoming atmosphere
October 2023 by esther mediavilla
They flagged as delivered a pizza that wasn't here. Call them and said "don't worry, it will be there in a couple of minutes". 10 minutes after they didn't pick the phone. The order arrived 35 minutes after. Cold and gummy.
October 2023 by Cyrus Rocks
Delivery driver always runs late without fail. He confirms on the app that he has made the delivery but arrives 30min later. Don?t bother calling the store as staff there just lie about his whereabouts. Delivery time is 1 hours 20min on average.
October 2023 by The Cement Clan
Went down here for a bit of scran and expected an absolute pigsty as places in my area look like jimmy savilles just taken a dump on the table, anyways ordered the food and when I tell you that pizza gave me more tingles than linda ever could, it was succulent tender and juicy, the atmosphere was like bringing juice worlds body to one of his concerts. It was well dead. Case closed.
August 2023 by Philip Whitlock
One hour wait for delivery and the food was lukewarm and a bit dried out. I rang to ask where the delivery was and they answered the phone quickly, told me it would be there any minute. When I tried calling back after the food arrived to complain, couldn't get an answer and gave up trying. Will not be using them again.
August 2023 by Tulip Annely Vickers
Avoid!! Delivery takes hours and food doesn?t come. Try ring them and they don?t answer and better yet once you finally get through they tell you they tried delivering and you weren?t home! Absolute scammers - papa johns needs to close this branch down.
August 2023 by Denesha Hylton
I?ve been waiting 3 hours for my food to be delivered and they kept ignoring my calls. Probably the worst takeaway I?ve come across. If 0 stars was an option, they?d get it. I don?t know how they are in business because they are scamming people.
July 2023 by Russel Martin
Waiting two hours for a pizza, turned up cold. When I rang they couldn?t have cared less. Pizzas are usually great from papa johns, just don?t order from this one!. Do not order from here the reviews are accurate. Terrible service
July 2023 by Connie de Winnaar
Service is appalling!!! You wil not get a refund if they made a mistake and they will not take your calls. I asked for a Butternut Pizza which never came and when I tried to reorder and sort it, they rudely put the phone down and did not answer the phone! Dont risk it!!
July 2023 by Abinandhan Ramesh
good place and fine service received by staffs & good and hygiene pizza?
May 2023 by spj40 rages
Waited over 2 hours for food. I kept trying to call but no answer so had to go there the food was cold in the shop but they would not cook fresh ones. I asked for a refund and they said I gave to go back the next day to speak to the manager. Do not order from here !!
