July 2023 by Granville Evans
I had a great shopping experience. Courteous patient and professional staff. Thank you Mark for your help in kitting me out. I'll definitely use this shop again.
June 2023 by Michael Foxall-Smith
After having major issues with the Jermyn Street branch and them having delivered me broken and missing items, the Croydon branch sorted everything out for me. They even managed to get me another size jacket delivered to near where my wedding was. I would like to commend Francesca in how helpful she was. Thank you.
June 2023 by alexander mcintosh
Early today (11/06/23) I had a great experience shopping with Francesca she was very helpful through the hole prosses as we went through different colour shapes and sizes for my prom suit and I couldn't be happier with the serves I got form Francesca great work and a friendly environment all around. 100% I would recommend hiring or buying a suit from there.
May 2023 by The Guidance Counsellor
Last time I went there were 2 old men in their 60s serving me. Every single piece of clothing I tried on they said it was great. Ridiculous. One of them also kept coming into the dressing room and opening the curtain!!! You could tell he just wanted a sale and would recommend the most expensive options.Imagine a 60 year old telling a 25 year old how to dress cool. This ain't Mrs Doubtfire
May 2023 by Frankrist Duverge
Fancy with a capital F, um it?s definitely high class service if thats you?re vibe.
April 2023 by Diamond 77
Helpful and knowledgeable staff who were able to deal with my query wellGood range of suits to hire.
April 2023 by Rhys James Moore
As I work in the industry, I can appreciate good customer service and a high tier product. I have now had a custom order suit via this store and wouldn't go to any other Moss branch for my needs. Francesca is a credit to the company, keeping the store ticking over and making every customer including myself feel valued and appreciated. Cannot fault the value for money or the eye for style and alterations, and my custom order suit is still going strong after numerous weddings and other functions. Will be back soon for more purchases. 10/10, cannot recommend highly enough.
October 2022 by David Grey
Amin had such good service soon as I walked in he knew straight away what I needed,he is a credit to your store and to the time I had that day to kind regards david g
September 2022 by Barry Robbins
Outstanding store in the centre of Croydon, a few minutes away from East Croydon station.Extremely helpful and friendly staff. The manager and the lady who served me couldn't have been more helpful with me trying to order a very specific suit for a wedding party. Checking my measurements and allowing me to try things on and even helping me to order online one item which was not available to be ordered in store. Highly recommended for excellent personal service.
July 2022 by kerryann mcdonald
My Husband and I travel to box park Croydon to have lunch. We eat at Big Mikes Calypso kitchen. The food tasted great we eat our belly full.Amazing service with a beautiful smile.We will come again.Thank you x
July 2022 by kes kessington
The suits are nice but the staff are no help at all. The Asain lady was very rude and didn?t bother to help at all. They really need to assess there customer service skills, it was so bad that I didn?t want to buy anything from them.I advise going to another store for a better experience.
July 2022 by Paskal Prowse
Where do I start with this store? Probably the worst customer experience I have ever had. I couldn?t be more disappointed with the level of service.I purchased a suit from this store on the 2nd June 2022. I had phoned through before to check if the store was able to help me. I was met with a very monotone, rude member of staff on the phone abruptly telling me it's open and if I want help I would need to come in. When entering, not one of the members of staff approached me despite the shop having no more than five people inside (including the three staff members). I waited for about 10 minutes and then approached a male member of staff. I asked him if he could help me find a suit. He proceeded to completely ignore me until I said "excuse me, are you able to help?" His response was "LOOK, I'M BUSY WITH SOMEONE ELSE JUST WAIT". He was stood on his own looking around the shop. I was very taken aback by this so proceeded to walk around for another 10 minutes until another lady finally asked if I needed help. We spoke for a few minutes and she suggested I try on a suit that I liked. She told me it fit fine and to go and try it properly in the changing room. Whilst there, in the midst of getting changed, the exceptionally rude member of staff pulled the curtain back whilst I was in the middle of changing. He muttered "oh" and then walked off without shutting the curtain again. I was so shocked I could barely talk. Once I'd tried the suit on, I came out and said it felt a bit too small on the jacket. I was told that there were no other sizes and it looked fine. These are supposed to be professional fitters?Eventually I was coaxed into buying the suit as I had been there almost an hour and was losing my patience. I went through the purchasing process and the lady serving told me she'd email my receipt to my email. I received the email after I had left the shop with no receipt attachment, just an email saying "thank you for your custom". What am I supposed to do with this? This is truly poor service.To enhance the issues further, when trying the suit on a week later, the day before the wedding event I was supposed to attend, the suit didn't look good at all. I was rushed out the shop, purchasing a £350+ suit which didn't fit, had threads pulling out the trouser legs and looked dreadful. If I'm totally honest, I was appalled by the service. Considering the tagline is "Britain's suit specialists" I was truly disappointed.I genuinely recommend you avoid this store. In fact, even after emailing the head office, I was met with a lot of negativity towards my complaint. I was fair and displayed the facts but was practically told ?sorry, not much we can do?. Therefore, I?d recommend avoiding the company. The reviews of this store have a common theme and it is clear to see the brand itself just isn?t bothered about serving a paying customer.Save yourself some money and head down the road to M&S or Next.
June 2022 by sophia bell
We called up before arriving to check if you can hire/buy a morning suit from the Croydon shop. We were told you could hire a morning suit but not buy one. We drove 45 minutes to hire a morning suit and then were told they need 14 days prior notice. Do not shop here. The staff are unhelpful and not flexible when required.
June 2022 by Desire Abass
The quality of the clothes are great however the customer service is poor, they were a bit rude and gave attitude and you can tell the employees didn?t want to be there
June 2022 by Sarfraz Ramji
Review is both for colliers wood and Croydon moss bros stores. What an amazing collaboration between the stores. Lewis and the team, Winston and the team. Altogether managed to find me the perfect Wimbledon suits for the upcoming championships. Outstanding customer service, care and attention. Ted Baker blue and brown, brilliant lining. 5 stars review
