January 2024 by Jane Struthers
Very impressed with the service I received today. Friendly professional and approachable staff. Greeted in a friendly manner, offered sleepmatch, which is really helpful. Very patient salesman, as I took an age to decide Very informative in respect of all the products and answered all questions and concerns raised. Offered a pillow and also a drink whilst trying, to decide. Very satisfied, With Michael at Croydon, Valley Park Store.
January 2024 by Donna
Received good customer service from Moses. He took the time to discuss options and explain what the differences and benefits were between various mattresses, which helped me to make an informed choice.
December 2023 by antonio miresse
I am writing this review based on the effort and time given to me from Glenn in the Croydon branch.He is clearly passionate for sales , gives honest feedback to what the customer might want rather than the most expensive item in the shop . Positive attitude, 5 star customer service skills, I couldn?t be more thankful for his help
December 2023 by Claudia Quintero
From the moment my husband and I entered the store we was greeted with a warm welcome from Barret who offered hot drinks on arrival, he offered a sleepmatch to find the best mattress for us he explained about different mattress that the machine recommended after the test. He offered pillows to try on the mattress and beds,he explained the difference between the bed size. He was very patient specially with me that I?m 29 weeks pregnant. Barret always answered all our questions in a professional and friendly manner. He gave us the time to decide what we wanted to buy at not point I felt pressured to buy anything. My husband and I left the store pleased with our purchase. Barret has great customer service skills and knowledge. Keep up the great work ?
December 2023 by Ozair
I had a great experience choosing the right bed for me. Moses was exceptional in helping to show me all the different options. I really appreciated the added touch of offering a hot drink and the hot chocolate was delicious. Thank you so much!
November 2023 by Michael Howes
Friendly team , not pushy, with a good knowledge and good range of products You can try out the mattresses and reasonably priced.
November 2023 by Rony
I gave one star to this because is more then one month ago, i went there to get 3 beds and the guy told me your beds will come for 4 weeks , and I bought them , now when i went there to ask him again when the beds will come he told me beds will take more then 2 months to arrive at your house. Im disappointed because this is not great service from the workers,
November 2023 by matt slade
Knowledgeable staff who allowed us to take our time choosing our purchase. Good deals also available in store on ex display options.
October 2023 by bal phalore
I gave one star to the two sales men because Neil the Indian was very helpful and very polite and one Michael was reluctant to help but heEventually forced himself to help he had lot of knowledgeHowever we arrived at the valley park Croydon Dreams shop to buy a bed for our teen age son,The Indian guy came over to serve us and was then drawn away from us to another family who had just come in and told us to browseAround and will join us soon, he didn?t join us so he carried on serving the other family.We walked around and trying to read as much as we can about the bed we wanted to buy, after all we are spending over 1K.Far corner where the table and chairs and coffee machines are was a woman standing and staring at us, she looked very unfriendlySo we didn?t approach us. We carried on looking for a bed, our 6 year was trying out all the beds and the woman sales person shouted fromHer corner ? don?t climb the beds! That?s a 2k bed?Our little one got frightened and said why is she shouting?We told our little one to stay off the beds.To cut the story short, we went along with Michael and bought a bed for just over £900 paid extra for warranty and fixers.Moral of the story NEVER JUDGE BOOK BY ITS COVER ? REMEMBER THE STORY OF PRETY WOMAN!!She lost the sale. Shame!
October 2023 by Julieda Paes
Imagine someone kind and helpful that makes tou feel welcome and cared? This is Barret! Outstanding service ! Strongly recommend you to travel to Dreams Croydon and look for Barret if you really want a good experience on finding the right mattress for you
October 2023 by Alex Kowszun
Great experience, got the help we needed to find exactly what we wanted! Moses was very patient with us trying options and very knowledgeable when answering our questions
October 2023 by Geraldine Turner
We went browsing for a mattress and did not expect the exceptional customer service we received from Michael at the Croydon store. His professional manner and approach was so refreshing and he immediately put us at ease. His knowledge is first class and we certainly learnt a lot. He was charming, and so helpful and not once did we feel under pressure. He even offered us a hot or cold drink! As we had no clue what was best- he asked if we wanted to use the sleepmatch which was amazing! Helped us no end and he went even further by giving us pillows to try when we were trying out the mattresses.Consequently we purchased a mattress, with Michael?s help, plus two pillows and a protector. Dreams - you have a wonderful member of staff there - thank you Michael
October 2023 by Tom Shuttle
Purchased a mattress today with the very helpful assistance of Glen! Absolute gentleman and helped us arrive at the right choice!
October 2023 by Ruth A
Michael did a good job in assisting us to get a bed. He was very patient and friendly
October 2023 by Georgia Vecchi
I was served by Michael today at the dreams store in Purley way and he was so helpful and so kind the experience was amazing and I found the perfect bed and it was at an amazing price! Would definitely recommend!
