January 2024 by Ydna Samoht
This branch is OK but somehow nowhere near as bright or inviting as the Gloucester Road branch in SW7, which I tend to use since it's near where I work. Maybe remembering what the Co-op a few doors away (now a Sainsbury's) used to look like inside might help the Crouch End branch - this was a very nice store until it closed. Other than that, it's fine.
January 2024 by Helen K
Really the worst . Dont bother asking for help eith the smartscan app to pay . The one " assistant " who told me 3 times to scan the app at the door WHEN I ALREADY HAD , tells me the same thing over again not knowing what shes talking about. The incompetence is laughable. I never saw a till with the smartscan app to PAY. But the women there are so incompetent i doubt they even know how it works. UnbelievableGET SOME TRAINING asap.
January 2024 by Steveb Me
A decent 'upmarket' supermarket, with plenty of quality fare. There all butter mince pies are a fabulous choice.
January 2024 by Sophie Winter
Used to be a good reliable local branch but staff are unhelpful, unprofessional and always having banter rather than actually serving customers. Also this Waitrose used to have bargains but I've noticed that with the food wastage items they are not reducing as much because staff will take this food home for themselves. Such an unsustainable shop now which is a shame. Take a leaf out of Marks and Spencer's books and also maybe have less staff in this shop because there's too many that just chat and do not serve customers.
January 2024 by Seb London
Please train your staff on politeness, civility, and competence. One of your staff members was incredibly rude today - to the point that my friend and I were left speechless. We waited ages at the self-service checkouts for assistance, and when I calmly and politely managed to calmly flag a member of staff in Waitrose uniform and a headset, she looked furious, beckoned me to move and said "I'm actually on my break... but I guess I'll do it." She was angry, and she was deeply unpleasant and rude. I've never experienced such service from a Waitrose. As I say, please retrain your staff.
December 2023 by busy lizzy's vloggy bloggy
Wonderful staff
December 2023 by neilsrini
Be careful first machine on right is double scanning items inadvertentlyCould easily over charge vulnerable elderly people and very few cashiers around to assist
December 2023 by James C
Self service cctv is dystopian and tells you what they think of their customers
November 2023 by Jenny Green
My experience in waitrose was a positive visit, only went there for a few items. Staff were friendly and the shop is easy to navigate around.
November 2023 by Varvara Krayvanova
A good clean shop with a nice variety of products. Unfortunately, in the evening some products like cream or berries are sold out.
October 2023 by Foodblogs
Old white woman in self check out needs to cheer up. Very bitter animosity left me alone when I gave her same attitude. Some people shouldn?t be in customer service. Rude for no reason everyone else is polite
September 2023 by Andras Ora
This shop is like this every time I go there. Not sure if it is Brexit or what but impossible to buy fresh things.
June 2023 by Fat AT
I don?t know anybody in this Waitrose who is not nice, amicable, helpful and always happy to chat. Really good staff!
May 2023 by Jan H
Opening at 12 on a Sunday is bad business. You?ve wasted 20 minutes of my time and while I?ve been waiting here I?ve seen about 20+ people attempt to enter your store (including people with kids and elderly).
April 2023 by MO CO
Was better before they changed the self service desks which left less space for products and ingredients so feel like there are fewer options now. Overall unhappy with Waitrose rewards vouchers now as well since they stopped offering free newspapers. Can only claim 50p off on two random products of their choosing per week now.