March 2024 by Yokie Ku
The staff are knowledgeable and very kind.
March 2024 by Anna Heim
I recently had an eye test at the Crouch End branch. Everyone was exceptionally nice and friendly. The girl who conducted the 3D test was in training, which resulted in a slightly longer process, but she was incredibly charming and friendly. Afterwards, I was taken to another room where my eyes were thoroughly examined by a very kind and friendly optometrist. Lastly, I had to choose frames, and Mo, who assisted me, was excellent. He was friendly, knowledgeable, and explained everything, even the smallest details. I highly recommend this shop; the staff are fantastic.
February 2024 by EDDINE ZEMMACHE
Very poor customer service.
February 2024 by Mark Conway
Amazing staff!!
February 2024 by Jay Dee
This is an incredible opticians. The level of service is high. Awesome staff and Mahfooz the optician is exceptional with his work. Their service is detailed and precise. I?ve been to quite a few opticians and would definitely recommend coming here. It?s a smooth service.
February 2024 by Asuncion Milner
I will not be returning to this opticians. Picked out a pair of glasses, paid and waited for them... and waited, got given a bit of a story about them not being up to standard, after I'd been told the glasses were ready, then not being able to find them. In the end after roughly 3 weeks, I got a pair of glasses that looked similar to the ones I'd picked out, but definitely weren't, I thought, oh well they're nice enough, they were adjusted so I could see, ending up so close to my eyelashes that they pushed against them, I should have put my foot down there and then, but thought maybe I could see if I could just get those little nose pads for them to lift the glasses away from my eyes a bit, ended up they were nothing but a headache giver even though my idea kinda worked, the arm fell off not so long ago and I'm back to wearing a pair of old glasses. End of story.
February 2024 by martin vp
Both Specsavers and Crouch End Specsavers have let themselves down. I was presented twice recently with glasses which were the wrong prescription. When I finally went back again to pick up the correct glasses, I requested for the second time some kind of formal apology, rather than just a ?sorry? from the person in the shop who gave me my glasses. I was resssured this would happen. Some weeks have passed and nothing forthcoming. For this major high st brand carrying responsibility for so many people?s eyesight, an error of this type seems quite unacceptable. My worry is, if their factory delivered the wrong glasses to me twice in one order, how many other people are being given incorrect prescriptions without it even being noticed? I rarely write reviews, and have given Specsavers ample opportunity to get in touch with me, but they haven?t taken it. Reviews can be used rather loosely for small grudges, so I don?t make this one lightly. I have no complaints about the staff, who have always been friendly and polite.26th Jan-in response to your reply , asking me to get in contact - But you had your chance to rectify the situation twice after my visits in store and you didn?t. Why does it take a public review for you to do the right thing?
January 2024 by Dave Ziemann
I'm a regular and a fan. The staff are young, super friendly, and good at their jobs, explaining the various options patiently until they gradually sink into my thick skull. The optometrists are experienced and efficient and happily answer my technical questions.
September 2023 by Naima
Very nice customer service. I feel very welcomed every time I go there
August 2023 by Peter Gaunt
All the staff I had contact with seemed to know what they were doing and I wasn't pressured into buying anything I didn't want.
August 2023 by Stop Szpiegom
I am a Specsaver customer, now and again, at different branches using them for years.I walked in recently with intention of buying contact lenses.Surprise, surprise! They won't sell you one unless you have new prescription with them.I mean I have 'valid' prescription with them, but doesn't look right as vision is blurry.Mean time done eye test somewhere else, result came slightly different (0.25) on one of the eyes and contact lenses worked perfect since.But in the branch they refused selling me lenses with strength that's work fine with me unless go for another eye test.Same day gone online and got them elsewhere.
August 2023 by Anonymous Anonymous
I always have an excellent experience at this branch in Crouch End. Thorough eye and contact lens check up, easy appointment booking and fair prices. I'd would highly recommend this place.
July 2023 by Pauline Smith
So happy to have a Specsavers near to where I live. The new look is impressive and the greeting of the staff was excellent. The optician was thorough so I had no questions for him. I would highly recommend the Crouch End Broadway branch of Specsavers.
July 2023 by Karen Britwum
Amazing staff that helped me, a very anxious person, put in contacts!
July 2023 by Kleto Pereira
Bought a pair of glasses ( frames and lenses ) about a year ago from Specsavers in Harlesden and the frame broke when I slept with them. Expensive ones. Not due another prescription for a year. Specsavers did not have the frame in stock. It has been discontinued..... Was able to buy one on ebay. Specsavers at Crouch end agreed to fit the old lenses in the new frames. Over the moon. Thanks so much. Grateful.