November 2023 by Bahrije Salihu
My finished new kitchen looks absolutely stunning!!!Great design and all round help from Kam many thanks!Arrived on time on my chosen day of delivery and there were no issues .5* all round for customer service, choice & quality of the kitchen and all at an extremely competitive price. I couldn't have done any better anywhere else!THANK YOU ALL x
November 2023 by Michelle McKay
My finished new kitchen looks absolutely stunning!!! Great design and all round help from Sieta, many thanks! I went for Wren's Infinity Linea range in Ascot Blue gloss - all ready assembled. Arrived on time on my chosen day of delivery and there were no issues for the fitters. 5* all round for customer service, choice & quality of the kitchen and all at an extremely competitive price. I couldn't have done any better anywhere else!THANK YOU ALL xServices: Custom kitchen cabinet construction
November 2023 by Kavita verma
Wren as whole is a money hungry company. In the Park Royal branch I had a hard credit search done with no permission, to which all I got was a mediocre apology, I felt like I was cornered with wren to get my kitchen from them as I did not want to do another search on my name? the manager had no professionalism in dealing with the situation, when asked to speak to her senior she said she reports to nobody! She also lied to me on two occasions about speaking to someone when I wanted this situation escalated?So infuriating to deal with. After digging around I spoke to someone in head office which also proved to be no help.After feeling that I had no choice and to avoid a new credit search elsewhere with another brand I decided to try a new branch. This was staples corner. Where at first I thought I had the pleasure of working with a lady called sieta. She was super friendly on the phone, told me that she would ensure I would have a better service.. She appeared to be friendly and so helpful (really makes you feel like she?s is looking out for you) she highlights after a three hour appointment that we are fully in our rights to cancel our kitchen if we change our mind.After that appointment and paying our deposit, something didn?t sit right. This kitchen was over 22k, we had no excitement and to be honest, we still had a sour taste from our first service at wren where I was lied to, had disgraceful customer care and of course a hard search on my name with no permission.I then called to cancel my kitchen. Sita was off so the manager I believe deals with this. She then went out of her way to call me on her day off, literally made me feel guilty for changing my mind, made me feel like i was letting her down. Her behaviour was like a brat in a shop who didn?t get her own way. To quote some of the things she said? I regret picking up your call that day?? I will now have a x against my name because you are cancelling?I think this is absolutely vile. The worst customer service I have ever seen. You can really see wren work on commission and are just money hungry. The conversation was disgusting, I was calm at first and then literally had to remind her that I am the customer and I am in my rights, also the way she behaved, reconfirmed my decision that wren is just not for me personally. If you deal with sieta and get your kitchen from her, I?m sure you?ll have a great experience because she?s met her target and got her commission. Which I understand that?s what you are working for, but customer service - genuine customer service is what really makes the sale. Who knows if she was not so nasty and rude, maybe I would have been convinced to stay.At this point I was willing to sacrifice another hard search and go with a competitor, it would be well worth it. But I went with ikea, to be honest their service is 10/10, the units are perfect, no damages, if you need a replacement of anything, no questions asked you will get it within a few days and I could not rate them enough.Would also just like to add wren came out twice to measure my kitchen and on both occasions they were 40cm off?!!! How?! So glad i never went with them. It would have been a huge regret. Nothing is worse than bad service and lies when you are about to make one of the biggest purchases of your life.Never wrote a review but as Wren have no professionalism, no customer care and showed no honesty and have been a total draining nightmare to deal with, this is the only outlet to have the chance to express my disgust at this business.Wren is one of those places, markets well on interest free, lots of coupons at the end to show your balance drop, make you feel like you are getting a good deal, but in reality it?s just a money hungry business looking for commission, offering no aftercare, no customer service. There are so many better places to get a kitchen. Shame really because they could have so much potential if they had a better ethos.Services: Remodeling
November 2023 by Jay
My Fiancé and I bought our kitchen from this Wren branch earlier this year. We got the J pull Lava grey gloss infinity range. Our Sales Advisor Kam Bansal was AMAZING! This guy really knows his stuff, he made the whole process effortless and precise and went the extra mile every single time! We were so happy with his expertise and mannerism as well as his customer service and product knowledge. This guy is the only adviser I would go to again when buying another kitchen. I can?t recommend him enough. The whole experience was so professional and down to earth, he helped us create and design our dream kitchen exactly within our budget! From start to finish Kam was only interested in what we as the customer wanted and we were more than happy with the end result! Anyone reading this and considering buying from this Wren branch, ask for Kam, you will not be disappointed at all!Our kitchen is fully fitted with only the tiled flooring left to do. I will upload what it looks like now without the flooring.Kam thank you so much! Honestly you made the whole experience such a pleasure!
August 2023 by Susan Ben-Zion
What a great experience we had at Wren. If you are looking for a kitchen highly recommend you use them.Kam was amazing to deal with and so patient with us.We needed kitchen quickly and managed to get a fast delivery. Everything arrived in tact, no damage, nothing missing!!We are so lucky we used Kam and Wren.
July 2023 by crystal wong
1. After all the payments, the service was extremely poor. The designer simply ignores any matters and always claims to be on vacation, asking to contact the branch for inquiries. What was promised initially is now completely different from the final signed-off design, yet they argue that we agreed to it at the time, so they can't help me.2. They shirk their responsibilities and cannot find the appropriate department to help resolve the issues.3. The on-site measurements were essentially useless. The dimensions taken were not carefully reviewed by the designer, who directly proceeded with the initial drawings for customization, resulting in discrepancies between the installed products and the design.4. The delivery was a total mess, constantly missing items and delivering the wrong ones. Additionally, some components were too large to fit into the elevator, and the response to the customer was, "You got me!" Are customers expected to professionally measure the dimensions of all your company's various components before delivery to ensure they fit?5. I sent emails seeking assistance, but no unit responded for a week. I believe this feedback will be treated the same way without being looked at.6. Ordinary customers won't have professional knowledge about your designs, so you shift the blame when mistakes occur, claiming the customer signed an agreement. Do you expect customers to possess the professional ability to calculate and verify the dimensions of all your components' installations and then coordinate with your various units to make adjustments?7. I haven't seen any good after-sales follow-up service. It's essentially a fraudulent organization.Services: Kitchen countertop installation
July 2023 by AJ B
Overall great experience.Designer was great, made some good suggestions and accommodated what we needed and what was/wasn't possible.Not giving 5 stars as we had a fair few damaged items on delivery, not caused by deliverers, but out of the production/manufacture. (Deliverers were careful and good on delivery)Photos were taken of damages/issues and Wren replaced the damaged parts quickly. Was not possible to check all items in one go, so checked as and when, which meant a few replacement deliveries. No issues doing that for us.Quality of kitchen is good, about the same across other kitchen places for the price range.Final notes:Make sure you get a good designer, it makes a difference.Check all the discounts and check they are applied.Choose the right range. Higher tier has more choices and for most people, kitchen is a one off purchase which has to last.Choose interest free option to pay.Wren installers are not cheap (they are not Wren but local sub-contractors), if you can find someone else or do it yourself, look into that.Look around for worktops, limited choice at Wren and not cheap.Good Luck!
May 2023 by Deborah Pyzer
We had such a good experience with kitchen designer Kam at Wren, Staples Corner. He was extremely helpful, has a great eye for detail and very responsive. Highly recommend
May 2023 by yogesh patel
Wren Kitchens offers a wide range of high-quality kitchen products and accessories. From traditional to modern designs, Wren Kitchens has a diverse range of styles to suit any taste and budget.One of the first things that stood out to me about Wren Kitchens was their excellent customer service. I was looked after by Kam Bansel in staples corner From the moment I stepped into their showroom, I was greeted by friendly and knowledgeable staff who were more than happy to answer any questions I had. They took the time to understand my needs and preferences, and helped me find the perfect kitchen for my home.The quality of their products is also top-notch. The materials used are of the highest quality, and the craftsmanship is impeccable. I was particularly impressed with their attention to detail and the little touches that made my kitchen feel truly unique.Another thing I appreciated about Wren Kitchens was their commitment to sustainability. They use sustainable materials wherever possible and have implemented environmentally-friendly practices throughout their operations. This was important to me as I wanted to ensure that my kitchen was not only beautiful and functional but also environmentally responsible.Overall, I would highly recommend Wren Kitchens to anyone looking for a new kitchen. Their excellent customer service, high-quality products, and commitment to sustainability make them stand out in the crowded kitchen retail market. If you're in the market for a new kitchen, I encourage you to give Wren Kitchens a try.
April 2023 by Edwin Shi
Kam has been extremely helpful on everything. All cabinets along with the countertops were fitted smoothly thanks to their professional measuring. For anything gets damaged, we just simply applied the replacement via Wren's APP. Very glad that we chose Wren kitchens.Services: Kitchen design
April 2023 by Stefan-Adrian Popa
I recently had my kitchen renovated with the help of Kam and I'm very happy with the result. Kam was professional, attentive to detail, and provided great guidance throughout the process. With his help, we were able to get to a design that we love!Service: Kitchen design
April 2023 by ARUN ASOKAN
Really happy with the purchase. Our designer Kahina was really attentive and made sure we had the delivery on time by making inch perfect calculations even as the walls were going up.
February 2023 by Diana Crisan-Sassu
Highly recommend Wren Kitchens. They are professional, especially Kam, the designer is very good and friendly. The delivery was on time, no missing items, the quality I was expected. My kitchen looks wonderful.Services: Kitchen cabinet design
February 2023 by Phil APPLETON
This is the second kitchen I've done with Wren, and I'd absolutely come back agin. I've been recommending to friends and family. Kahina, our designer has been amazing and has given us great advise throughout. We'll add pictures once this is completed!
January 2023 by Cathriona Powell
My client experience with Wren, Staples Corner has been professional from start to finish. The personnel, delivery drivers and any call received have all been without issue. I especially enjoyed the design process with the showroom which was very thorough. The quality of the kitchen is great with good detailing across all price points. The suggested fitter has also been excellent resulting in a smooth transition from purchasing the kitchen to having it fitted. I would recommend Wren Staples Corner if you have a kitchen fitting or installation requirement.Services: Kitchen cabinet installation