March 2024 by Susan K
Ordered in January and the pizzas arrived burnt. Decided to try again tonight and one hour after ordering I rang to see how much longer they would be. The unhelpful girl who answered said they would be at least another 15 mins and was shocked when I said I wanted to cancel. The manager then came to the phone and was argumentative and stroppy, and initially refused to cancel. I eventually pointed out that I had paid via PayPal and would just contact them for a refund and after a huffy silence he agreed to refund. Not trusting him, I went onto PayPal and opened a case that was immediately decided in my favour. Moral of the story, if you?re brave enough to order here then at least pay with PayPal so that your refund is easier to get!
February 2024 by Vicki Andrews
Very disappointed with my order today, spent £100 only to be presented with three out of five burnt pizzas. I phoned the branch straight away and the guy who answered the phone had the audacity to argue with me and tell me that that is how the thin crust pizzas come out!!! (One of the three was actually classic crust....). It wasn't just the crust, the whole of the pizzas were burnt. They eventually sent out three replacements, but guess what? Two of the three were burnt again. By that point I just couldn't be bothered any more as I has guests round for a birthday. Will never order from there again, really disappointed.
January 2024 by Bosei Show
Dominos only contacted me when they new a honest review was coming there way after adding too much salt to the pizza. I made a complaint that day by email and was never contacted, all I received was an acknowledgement email. After a follow up complaint, about the food and customer service, I interestingly received a PHONE CALL. When I spoke to customer service, I was informed that I was 10 days out and unless I provided a 10 day old pizza or picture, I can not get a refund. Customer service also added that I have the issue as no one has ever complained about their food. Wow!
December 2023 by Veronica 'Ronnie' Cukier
Spent a girl's weekend away cheering up my bestie! We ordered Domino hoo hoo to where we were staying and we had a feast! It was all delicious! The cookies, the meat feast pizza, the garlic sauce! Everything was wonderful! Thank you very much ??????????
December 2023 by Charels Patrick
I had a delicious small pizza dominoes never disappointed,
December 2023 by jamesbR189IR
Poor service and worse attitude from staff. Pizza ready on app; told it was nearly ready when it went it; 10 minutes later still waiting Complete patchy from the lady in the front desk, Lazy and rude
November 2023 by XxChanzxX Brooks
I ordered online and made payment for collection. My car broke down on me so was unable to get to the shop. When i called I asked if they could deliver and was told there was nothing they could do and could only refund half my money. This branch is my regular the woman I spoke to was unprofessional there is no customer care, because of this service received today for a matter that was beyond my control, I will not be buying from here again
October 2023 by Mehedi Hasan (Chowdhury)
Very nice food and
October 2023 by Mr B
Ordered on Sunday morning with a 21-30 minute delivery time. Called up 40 minutes later and the food still wasn?t in the oven with at least 20 minute wait. Terrible customer service, terrible branch of dominos!
October 2023 by Gzim Nikaj
The staff is very cold not friendly and welcoming at
August 2023 by Marius Radu
We all know the best pizza is the hot one, like 5 minutes after you take it out the oven .I had here in Coulsdon a happy experience.If you want best service just ask for pretty Charlie ??. A serious employee.Parking: You got like 30 mins or so!!
July 2023 by Ross Harverson
On more than one occasion the driver hasn't found my house and decided to take the food back to the shop and not even let me know. On the most recent occasion they sent me a tomato base "texas bbq" I'm allergic to tomatoes and they refused to offer me a refund unless the whole pizza was there, I obviously took a bite before I realised it was tomatoe... I could of died. By far the worst customer service from any food outlet I've ever experienced. Absolutely shocking
June 2023 by Sharon Burke
Great pizza, good quality and excellent value.
June 2023 by sallywindmill85
Food was overcooked, Nachos were burnt, and pizza was overdone. I tried to call the Coulsdon branch but got a really out dated answering machine? talking about Social distancing, government directives and ?Stay Safe?! No way to leave a message. Not used to such disappointing service from Domino?s!
April 2023 by jubed
Pricey but always some sort of deal going around and very tasty!Gotta love Domino's